Engineering Manager - Core Voice Platform
About the Role
We are looking for an experienced Core Voice Manager to lead a world-class team responsible for maintaining and evolving our enterprise voice infrastructure. This role involves overseeing global operations, managing on-call support rotations, and ensuring exceptional call quality and reliability across all voice platforms. This position is ideal for a professional who thrives at the intersection of voice technology, operations, and innovation.
What You’ll Do
Lead and mentor a global voice operations team focused on reliability, performance, and scalability.
Manage daily operations, including incident response and on-call coordination.
Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components.
Analyze SIP signaling and call flows to identify issues and implement fixes.
Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions.
Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements.
Strengthen our voice systems with automation, monitoring, and proactive performance improvements.
Ensure all systems align with cloud and enterprise security best practices.
What You’ll Bring
12+ years of experience managing large-scale voice operations or DevOps teams.
Deep knowledge of SIP stack, call flows, and voice troubleshooting.
Hands-on experience with SBCs and policy servers—strong preference for Ribbon platform experience.
Proven background in on-call operations and incident management.
Solid understanding of cloud platforms (AWS or Azure).
Familiarity with voice security practices and compliance frameworks.
Strong technical leadership, communication, and cross-functional collaboration skills.
Nice to Have
Experience automating voice operations or implementing CI/CD pipelines.
Familiarity with observability tools (Grafana).
What's in it for you
Helping others can only be achieved with the right people and the right resources. That’s why we’ve created a workplace culture that is supportive, encouraging and progressive. We think about the future as much as we think about the present. That’s why we offer our people a competitive salary and flexibility where they need it, plus:
Work in a cloud environment
Small domain teams
High level of end-to-end ownership
Possibility to influence technical stack
Time for prototyping and research
Unlimited paid vacation
Annual bonus (TBO)
Engineering Manager - Core Voice Platform
About the Role
We are looking for an experienced Core Voice Manager to lead a world-class team responsible for maintaining and evolving our enterprise voice infrastructure. This role involves overseeing global operations, managing on-call support rotations, and ensuring exceptional call quality and reliability across all voice platforms. This position is ideal for a professional who thrives at the intersection of voice technology, operations, and innovation.
What You’ll Do
Lead and mentor a global voice operations team focused on reliability, performance, and scalability.
Manage daily operations, including incident response and on-call coordination.
Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components.
Analyze SIP signaling and call flows to identify issues and implement fixes.
Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions.
Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements.
Strengthen our voice systems with automation, monitoring, and proactive performance improvements.
Ensure all systems align with cloud and enterprise security best practices.
What You’ll Bring
12+ years of experience managing large-scale voice operations or DevOps teams.
Deep knowledge of SIP stack, call flows, and voice troubleshooting.
Hands-on experience with SBCs and policy servers—strong preference for Ribbon platform experience.
Proven background in on-call operations and incident management.
Solid understanding of cloud platforms (AWS or Azure).
Familiarity with voice security practices and compliance frameworks.
Strong technical leadership, communication, and cross-functional collaboration skills.
Nice to Have
Experience automating voice operations or implementing CI/CD pipelines.
Familiarity with observability tools (Grafana).
What's in it for you
Helping others can only be achieved with the right people and the right resources. That’s why we’ve created a workplace culture that is supportive, encouraging and progressive. We think about the future as much as we think about the present. That’s why we offer our people a competitive salary and flexibility where they need it, plus:
Work in a cloud environment
Small domain teams
High level of end-to-end ownership
Possibility to influence technical stack
Time for prototyping and research
Unlimited paid vacation
Annual bonus (TBO)