Education Community Success Manager

JOB TITLE: Education Community Success Manager LOCATION: REMOTE

As an Education Operations & Community Manager at Splice, you’ll develop key relationships with educators, directors, and partners to boost Splice’s education products. You will manage the entire account process while providing customized training, supporting a lively educator community. Using our sales CRM (HubSpot), you’ll track engagement metrics, identify expansion opportunities, and collaborate cross‑functionally to ensure our tools deliver maximum value in the classroom.

WHO WE ARE: Splice is a creative platform for people who make music. Serious producers choose Splice Sounds to bring their ideas to life. A subscription to Splice inspires and accelerates creative success for digital music creators with an industry-leading catalog of sounds and samples and an expanding AI stack. With a rent-to-own marketplace of DAWs and plugins, the Splice experience seamlessly integrates into any music production workflow, regardless of DAW (Digital Audio Workstation). Via Splice, an unparalleled team of sound designers and sample creators are fueling the success of a growing global community of chart-topping producers, students, and DIY creators.

HOW WE WORK:  At Splice, DISCO is a rallying cry for collaboration, accountability, and unity within our organization; Direct, Inclusive, Splice Together, Creator Centric, and Optimistic. Our shared success depends on our ability to support one another, work well together, and communicate directly. By embracing flexibility and a unified approach, we can navigate anything that’s thrown at us. Splice embraces a culture of remote work. You’ll see your colleagues showing up from across the US and the UK. To keep us working well as a team, we have regular communication, including Town Halls, departmental all-hands, and gatherings. When you join Splice, you join a network of colleagues, peers, and collaborators. Are you ready?

At Splice, our Business Development team leads our growth and expansion. We identify and cultivate strategic partnerships that amplify our reach and deepen our impact within the music industry. Join us to shape the future of Splice by exploring new markets, negotiating deals that matter, and fostering relationships that create long-term value. Your work will directly influence the direction of the company, helping to unlock new opportunities for creators around the globe.

WHAT YOU’LL DO: 

• Account Ownership & Growth

  • Serve as the primary point of contact for a portfolio of educator accounts (secondary and higher ed).

  • Monitor usage data and engagement signals in HubSpot to identify upsell, renewal, and expansion opportunities.

  • Create and carry out account plans that match Splice’s offerings with each educator’s curriculum goals.

• Onboarding & Adoption

  • Guide new educator accounts through seamless product onboarding and setup.

  • Help with technical questions, solve problems, and encourage using Splice.

  • Measure success via adoption metrics and orchestrate targeted interventions for low‑engagement accounts.

• Training & Enablement

  • Design and deliver live or recorded workshops, webinars, and one‑on‑one trainings tailored to individual account needs.

  • Create concise, account‑specific guides, video tutorials, and lesson‑plan templates that accelerate educator confidence and success.

• Community Engagement

  • Cultivate a network of educator champions by facilitating peer‑to‑peer forums, virtual meetups, and ambassador programs.

  • Use community input to develop strategies that can be easily expanded.

• Feedback & Advocacy

  • Collect and synthesize account feedback on product features, curriculum fit, and support materials.

  • Partner with cross functional teams to surface improvement opportunities and shape the roadmap for education‑focused enhancements.

• Reporting & CRM Management

  • Maintain up‑to‑date account records, activity logs, and pipeline stages in HubSpot.

  • Design and manage HubSpot workflows, sequences, and lead‑scoring rules to automate onboarding emails, renewal reminders, and engagement nudges—ensuring no opportunity falls through the cracks.

  • Build custom dashboards and reports in HubSpot to track account health, training attendance, and revenue forecasts, then share insights with leadership to refine strategy.

• Event & On‑Site Support

  • Represent Splice at education conferences, campus activations, and partner events—delivering demos, facilitating workshops, and deepening account relationships.

  • Organize small group or one-time on-site meetings to boost local account growth and brand support.

JOB REQUIREMENTS: 

• 6+ years of work experience

• 3+ years experience working in EdTech and/or community building with students and educators

• Ability to build and maintain partner relationships

• Ability to understand partner needs, struggles, and desires and apply pragmatic solutions

• Ability to manage multiple partner accounts concurrently

• Experience and comfortability working within a CRM tool

• Strong communication skills, particularly in questioning and listening and effectively communicating the benefits of a product in the classroom

• Well-versed in music production or have a love for creator culture

• Able to foster strong, positive working relationships with team members and cross-functional partners

NICE TO HAVES: Do you have other creative passions? We want you to apply those skills! Whether it be motion design, photography, illustration—you name it, we want it.

The national pay range for this role is $82,400 - $103,000. Individual compensation will be commensurate with the candidate's experience.