Job description - This is a remote position 

Remote Dispatch Call Center Agent - Part-time 20 hours

Have you always wanted to work in an environment where you are an integral part of the FAMILY and make a true difference in people’s lives? Do you love working with people and helping make their experience the best possible? Are you excited to get up and start your day every morning and enjoy spending time with happy people like you? If you answered yes to all three questions, this position may be for you. We represent many clients looking for Remote Call Center Agents. If you’re looking for a position with a successful business and want the opportunity for personal growth and upward mobility, then come join our team at Leading Edge Connections! The old way of doing contact center work is dead, and it's time to make a move to the leading edge of what's next. How? LEC provides a new way to leverage technology, a new way to experience employment, a new type of client relationship, and a culture that truly is *FOR The People*. Leading Edge Connections, LLC. is a full-service virtual Customer Experience & Sales transformation company built for the NOW. Minimum Requirements:  

• 1 year of call center experience (dispatch or customer service)

• Reliable and dependable

• Experience with data entry and word processing is required

• Must be able to work in a fast-paced position with attention to detail and accuracy

• Must possess basic computer knowledge

• Team oriented with a positive, “can do” attitude

• Fluent in writing, reading & speaking English

Hardware/Software Requirements

• To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:

• Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).

• Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance cores.

  • Example: A 10-core computer with only 2 performance cores does not meet this requirement.

  • Please check your system settings to confirm.

• Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher.

• Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.

• Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router).

• Audio: USB noise-canceling headset.

• Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled

• ** Must have a wired USB headset with a microphone ** (Please use this in your interview)

Preferred Qualifications:

• 2 Monitors/Screens- required

• Two years or more experience in a call center environment (sales or customer service)

• Experience in Salesforce, Hubspot or other CRM, DialPad is a definite plus

Responsibilities include but are not limited to:

• Taking inbound calls and making outbound calls to customers daily

• Dispatching the proper technicians or resources to the customer 

• Remaining calm in the face of potentially distressed customers 

• Being on time each day

• Providing customer service with empathy and care

• Ensure client needs are met

Job Type: Part-time 20 hours - 1099 Contract -Day shifts 

Pay: $15-$18.50 per hour

Experience:

• Call center: 1 year (Required)

Work Location: Remote