Set the direction for  strategic business and technology challenges

Set the direction in alignment with enterprise and GTS strategies for technical infrastructure, architecture, application systems, and/or related business processes within technical functional area, and ensure proper functioning, and cohesive implementation as necessary across teams

Be recognized as a strategic resource within the company for complex problem solving for business, and technology issues, and direction setting, utilizing expert-level technical knowledge, internal network, external network, and other resources

Manage relationships with peers, executive stakeholders, and team members

Accomplish planning for year, multi-year, and program-level initiatives, including integrated strategic technology planning with business stakeholders

Tactical orientation to prepare, deliver, and utilize technical vision, strategy, and roadmap throughout enterprise

Engage team, peers, business stakeholders, and industry experts in innovative dialogue to further vision, and innovation

Drive and adopt strategic or transformation change within area of  functional responsibility and the business

Identify and lead industry best practices in areas of technical functional expertise

Partake in Global Technology Solutions enterprise-level planning as necessary and participate in strategy development in area of functional (technical) expertise, creating detailed functional level planning as necessary, and direction for responsible areas

Actively manage risk at a functional and business level

Monitor performance of direct reports, provide prompt and objective coaching and counseling; conduct performance reviews and recommend salary increases

Identify and prioritize training needs that address the department/Division’s Goals and business support needs

Assure effective communications are maintained across technical functional areas and externally; where appropriate involve management, and employees in plans, and keep up to date on progress towards meeting goals

Prepare KJAs for direct reports that tie to their job descriptions and goals.  Monitor performance of direct reports in meeting their KJAs; provide prompt and objective coaching in accomplishing goals and in job performance 

Participate in the development of the department’s budget; monitor expenses to ensure department costs are within established levels

Monitor turnover, productivity, and overall performance to ensure adequate staffing and performance that meet functional area standards and needs

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience; Minimum of 2 additional years of experience related to functional area

Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports

Balance of broad technology, business acumen, and leadership skills

In-depth knowledge of technology for functional areas of responsibility, preferably within healthcare environment

Wide-range knowledge of business systems and processes, especially industry “best practices”

Demonstrated skills in implementing technology to achieve business objectives

Strong demonstrated strategic planning capabilities

Excellent verbal and written communication skills

Ability to regularly exercise discretion and independent judgment in the performance of job duties

Working Conditions

The working environment is generally favorable lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Preferred Skills

Advanced knowledge of the Salesforce ecosystem, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and associated platform capabilities.

Experience defining Salesforce platform strategy, governance frameworks, and Center of Excellence (COE) operating models, including prioritization, standards, and multi-year roadmap planning.

Strong understanding of Salesforce architecture, application lifecycle management, SDLC, release management, and platform modernization initiatives.

Experience managing complex multi-org, multi-cloud Salesforce environments supporting large enterprise business operations.

Deep understanding of MuleSoft and API-led integration architecture, including enterprise integration strategy, reusable services, and platform governance.

Experience integrating Salesforce with enterprise applications, customer platforms, analytics solutions, and identity management services.

Experience leading DevOps practices utilizing tools such as Copado, Gearset, Salesforce DevOps Center, GitHub, or equivalent CI/CD platforms.

Experience defining and advancing enterprise AI strategies within CRM platforms, including Salesforce Agentforce, Einstein, generative AI, and agentic AI capabilities. Strong understanding of AI governance, intelligent automation, and responsible adoption of AI-driven customer and employee experiences.

Experience with Salesforce Data Cloud (Data 360), including customer data strategy, identity resolution, audience segmentation, data quality, governance, and activation of unified customer profiles to drive analytics, personalization, and business outcomes.

Knowledge of Salesforce security architecture, Salesforce Shield, compliance controls, data governance, audit requirements, and platform resiliency within regulated environments, including SOX, HIPAA, and privacy standards.

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Compensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

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