Director, Sales Operations

Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage's fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements.

Vonage Sales Mission: 

We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services. 

Revenue Enablement Mission (within which sits Sales Operations):

We are committed to driving operational excellence, optimizing processes, and providing strategic support to enhance the efficiency and effectiveness of our sales teams.

We execute on this goal by integrating innovative technologies, data-driven insights and empowering our sales force for unparalleled success, whilst collaborating seamlessly across cross-functional groups within Vonage. 

It is critical to our success, to foster a culture of continuous learning and development. Through targeted training programs, coaching initiatives, and the implementation of cutting-edge sales methodologies and technologies, we strive to elevate the skills and capabilities of our sales teams.

Our Sales Technology Platform is based upon Salesforce CRM and our tech stack serves over 200 people within the sales community globally.

What you will do:

• Drive the roadmap for rolling out technologies to include ML/AI, Automation, SFDC Einstein, augment the existing technologies and drive significant productivity gains across the business

• You will be responsible for evaluation, selection & technical implementation of Sales Technologies that will integrate to Salesforce 

• Design/redesign processes & business rules to optimize the results from the end to end tech stack inc Salesforce itself

• Collaborate closely with the Sales Enablement team to build parallel training courses to ensure effective use of the tools

• Collaborate with the broader Sales Ops and Business Intelligence teams to drive underpinning improvements to data structure and hygiene which will support a successful ML/AI strategy and ensure seamless analytics between Salesforce and our BI platform; Tableau

• Ensure compliance with appropriate regulations and company policies.

What you will bring:

• Proven track record of successfully driving business improvement within Global Sales organizations in SaaS, CPaaS or similar industries.

• Possess a deep understanding of sales technologies, including CRM, analytics, and automation tools & a demonstrable track record of using technology to deliver strong business outcomes

• Strong analytical skills with the ability to translate data into actionable insights.

• Logical and process-driven mindset to optimize sales workflows.

• Experience working in a global business environment, understanding cultural nuances and adapting strategies accordingly.

What’s in it for you?

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Potential next move?

IC Role initially, with potential to grow a team over time.