Director - Professional Services
Where we Work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is a remote position based in the United States.
About your skills
Services Design & Productization: You design services organizations that are built for scale. You translate customer outcomes and company strategy into clear, repeatable service offerings that are easy to position, sell, and deliver. You understand how services can accelerate adoption, differentiate the company, and create expansion opportunities.
Operational Leadership: You bring structure to growing organizations through standardization that reduces delivery variability and time-to-value. You establish utilization models, resource planning frameworks, and delivery metrics that prove services contribute to profitability while serving more customers with existing resources.
Cross-Functional Influence: You partner effectively across Sales, Customer Success, Product, Finance, and Revenue Operations around a unified services strategy. You build trust through delivery excellence and use PS insights to inform product roadmap prioritization, influencing decisions that improve both customer outcomes and company efficiency.
Leadership: You build high-performing teams that scale impact without scaling linearly. You develop consultants who become trusted advisors, create career paths that retain top talent, and foster a culture of excellence, collaboration, and continuous improvement.
About this role
As Director of Professional Services, you will lead one or more teams responsible for transforming Professional Services into a scalable, revenue-supporting engine. You will ensure customers achieve value quickly and consistently through productized offerings and operational rigor, while having meaningful impact on satisfaction, retention, and expansion. You will shape both the long-term services strategy and day-to-day operational excellence that enables effective scaling.
What you’ll be doing
Design and launch standardized, tiered service offerings that drive attach rate and incremental revenue
Develop repeatable implementation methodologies, templates, and delivery playbooks
Partner with Sales to strengthen services positioning, improve scoping accuracy, and support complex deal strategy
Oversee end-to-end delivery ensuring predictable outcomes, strong satisfaction, and margin performance
Establish and track key metrics: utilization, margin, forecasting accuracy, and time-to-value
Improve capacity planning and resource allocation to support growth without linear headcount increases
Collaborate with Sales and Customer Success to ensure seamless handoffs and long-term adoption
Lead and develop a high-performing team, setting clear expectations and building leadership bench strength
Provide structured feedback to Product and Engineering based on delivery insights
What you’ll have
8+ years in Professional Services, Implementation, or Consulting within a SaaS or enterprise software company
3–5+ years leading and scaling delivery or consulting teams
Demonstrated success creating repeatable, revenue-generating service offerings
Experience productizing services and improving attach rates and margin performance
Track record reducing time-to-value through standardization while maintaining high customer satisfaction
Deep understanding of services economics: utilization modeling, revenue forecasting, margin optimization, and capacity planning
Experience partnering with Sales leadership on deal strategy, positioning, and packaging
Ability to balance strategic vision with operational execution
Clear, structured communication skills with ability to influence executive stakeholders
Experience in learning or edtech highly desired
Posting Date: February 25th, 2026
Application Window: We anticipate the application window will be open until March 11th, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.
At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity.
Hiring Compensation Range
$150,000—$188,000 USD
About the job
Apply for this position
Director - Professional Services
Where we Work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is a remote position based in the United States.
About your skills
Services Design & Productization: You design services organizations that are built for scale. You translate customer outcomes and company strategy into clear, repeatable service offerings that are easy to position, sell, and deliver. You understand how services can accelerate adoption, differentiate the company, and create expansion opportunities.
Operational Leadership: You bring structure to growing organizations through standardization that reduces delivery variability and time-to-value. You establish utilization models, resource planning frameworks, and delivery metrics that prove services contribute to profitability while serving more customers with existing resources.
Cross-Functional Influence: You partner effectively across Sales, Customer Success, Product, Finance, and Revenue Operations around a unified services strategy. You build trust through delivery excellence and use PS insights to inform product roadmap prioritization, influencing decisions that improve both customer outcomes and company efficiency.
Leadership: You build high-performing teams that scale impact without scaling linearly. You develop consultants who become trusted advisors, create career paths that retain top talent, and foster a culture of excellence, collaboration, and continuous improvement.
About this role
As Director of Professional Services, you will lead one or more teams responsible for transforming Professional Services into a scalable, revenue-supporting engine. You will ensure customers achieve value quickly and consistently through productized offerings and operational rigor, while having meaningful impact on satisfaction, retention, and expansion. You will shape both the long-term services strategy and day-to-day operational excellence that enables effective scaling.
What you’ll be doing
Design and launch standardized, tiered service offerings that drive attach rate and incremental revenue
Develop repeatable implementation methodologies, templates, and delivery playbooks
Partner with Sales to strengthen services positioning, improve scoping accuracy, and support complex deal strategy
Oversee end-to-end delivery ensuring predictable outcomes, strong satisfaction, and margin performance
Establish and track key metrics: utilization, margin, forecasting accuracy, and time-to-value
Improve capacity planning and resource allocation to support growth without linear headcount increases
Collaborate with Sales and Customer Success to ensure seamless handoffs and long-term adoption
Lead and develop a high-performing team, setting clear expectations and building leadership bench strength
Provide structured feedback to Product and Engineering based on delivery insights
What you’ll have
8+ years in Professional Services, Implementation, or Consulting within a SaaS or enterprise software company
3–5+ years leading and scaling delivery or consulting teams
Demonstrated success creating repeatable, revenue-generating service offerings
Experience productizing services and improving attach rates and margin performance
Track record reducing time-to-value through standardization while maintaining high customer satisfaction
Deep understanding of services economics: utilization modeling, revenue forecasting, margin optimization, and capacity planning
Experience partnering with Sales leadership on deal strategy, positioning, and packaging
Ability to balance strategic vision with operational execution
Clear, structured communication skills with ability to influence executive stakeholders
Experience in learning or edtech highly desired
Posting Date: February 25th, 2026
Application Window: We anticipate the application window will be open until March 11th, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.
At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity.
Hiring Compensation Range
$150,000—$188,000 USD