Director of Business Operations

At MissionWired, we help our partners create revolutionary fundraising strategies that advance their mission, change our country, and have a positive impact on the world. 

MissionWired is the only wholly integrated direct marketing agency for nonprofits and Democratic organizations. We help our partners tell big, ambitious stories that invite their supporters into communities to raise mission-changing revenue. Our results are unrivaled, having converted more than $3.1 billion in donations to the world’s most trusted philanthropies and groundbreaking campaigns. We do it over email and SMS, in the mail, across social media, everywhere. We don’t think in terms of channels; we’re single-minded in pursuit of your success.

We’re innovative, progress-obsessed, do-gooders who care deeply about social change and continuing to push the limits on what we can accomplish together. We’ve brought strategies to life for nonprofit organizations working around the world, including Sandy Hook Promise, Human Rights Watch, The Humane Society of the U.S., Save the Children, and Friends of the Earth, as well as progressive political organizations, campaigns and candidates like President Biden’s re-election campaign  and the Democratic Senatorial Campaign Committee (DSCC). Each cycle is an opportunity for us to support organizations across the country and elect Democrats to legislative bodies up and down the ballot. 

We’re an equal-opportunity employer and take seriously our commitment to equality and equity. Our efforts to be inclusive and create opportunity don’t end when someone joins us – they begin. 

We’ve set our sights on changing the world through our work and with our clients, and representation is at the foundation of what we do. We know that diversity of thought and background makes us stronger. That’s why we’re committed to building and maintaining a diverse community.

Every new team member broadens our perspective and allows us to think bigger. We’ll be at our best when people from underrepresented communities and people with a range of perspectives and lived experiences want to come, stay, and push the boundaries of what’s possible.

Overview: MissionWired is seeking a Director of Business Operations to support the business as we scale. MissionWired has quadrupled in size since 2021 and we continue to work to implement effective and efficient processes and reporting that fit our new size. The right person for this role will have experience optimizing processes and building scalable solutions, with a particular expertise in financial metrics and analysis.

You will be responsible for:

• Project management, with the ability to work independently, to create and implement processes for key business initiatives and provide regular updates to executives and other project stakeholders on progress and obstacles along the way;

• Evaluating and improving processes for, among others, business development reporting, client invoices and contracts, leveraging tools like HubSpot and PandaDoc and involving key stakeholders in the process design and implementation;

• Supporting MissionWired’s finance team with data and insight to ensure accurate reporting;

• Working across the organization to gather, organize and analyze data to make recommendations to business leadership, including using HubSpot, Sage Intacct, JIRA among other systems; and 

• Identifying trends happening in MissionWired’s business through reporting and staying closely connected with leaders.

Must-have qualifications:

• 5 years supporting business growth, preferably in rapidly scaling and/or mission-focused companies;

• Comfort working in a growing, entrepreneurial organization that may require development and implementation of new processes with an ability to identify common ground and develop a path forward;

• Strong judgment around maintaining confidentiality and handling confidential and sensitive information;

• Ability to project manage with set deadlines and a variety of stakeholders;

• Ability to plan and manage operational processes to maximize effectiveness and efficiency;

• Strong writing, editing and presenting skills – an ability to create materials for presenting ideas (ex. Creating powerpoint slides to guide stakeholders through decision making);  

• Ability to build relationships with leaders and internal stakeholders to understand our current and future business needs;

• Experience with financial metrics and analytics;

• Experience managing and directing the work of others;

• Excellent organization skills, detail-oriented mindset, and ability to follow through;

• Advanced knowledge of Microsoft Excel, using it to efficiently work with large data sets; and

• Applying a collaborative and DEIB informed approach in the day to day work and in the systems and processes built for long term planning.

Nice-to-have qualifications:

• Agency experience preferred; 

• Passion and enthusiasm for progressive causes; and

• Experience in a unionized environment.

Salary range for this role is $83,000 to $90,000 per year, depending on experience.

Location

We are currently working remotely with no return to office date. Applicants may reside in the following states: AZ, CA, CO, CT, DC, FL, GA, IL, IN, LA, MA, MD, MN, MO, NC, NH, NJ, NM, NY, OR, PA, SC, TX, VA, WA, and WI. Due to FL legislation, MissionWired is required to participate in e-verify.

*Supporting your team on some nights and weekends as we approach high-volume times such as elections may be required.

Benefits

100% employer-paid premiums for platinum-level medical plan on a national health care network

100% employer-paid life insurance and short term disability

50% employer-paid vision and dental insurance

401(k) with 3% employer contribution

17 vacation days in addition to 12 paid holidays, sick days, bereavement leave, and a volunteer day off.

Paid parental leave at 100% of your salary

Financial support for reproductive and transgender care

Flexible telecommute and remote work policies

Company issued Mac products for home offices

Cell phone service reimbursement, meal and ride-share reimbursement, and other perks available

If you feel you can do the job and are excited about this opportunity but are not sure if you meet all the qualifications, consider applying anyway. We’d love to hear from you!