Director - Field Services Delivery
Who You Are
You are a hands-on, strategic people leader who excels at building and optimizing high-performing field services teams. You are passionate about operational excellence, scalable service delivery, and ensuring a consistently strong client experience. You enjoy translating strategy into execution—implementing processes, tools, and standards that help teams work more efficiently while maintaining quality and accountability.
You thrive in a fast-paced environment and approach challenges with a practical, solution-oriented mindset. Developing talent matters to you, and you take pride in mentoring managers and individual contributors, closing skills gaps, and preparing your team for growth. You build strong relationships across the organization and with clients, earning trust through reliability, transparency, and results. With a focus on continuous improvement and value delivery, you are ready to make a meaningful impact on Myriad360’s Field Services organization.
About The Role
Myriad360 is seeking a Director of Field Services to lead day-to-day operations, scale service delivery capabilities, and ensure exceptional execution across field services engagements. This role partners closely with senior leadership to implement strategy while maintaining hands-on oversight of team performance, service quality, and client satisfaction.
The ideal candidate brings deep field services expertise, strong people leadership skills, and operational discipline. You will be responsible for standardizing processes, developing talent, and driving performance through metrics, while serving as a key escalation point for clients and internal stakeholders.
Other responsibilities include:
Operational & Strategic Execution
Execute and support the Field Services strategy in alignment with Myriad360’s business objectives and growth plans
Implement scalable service delivery models, processes, and best practices to improve efficiency, consistency, and quality
Evaluate and deploy tools, systems, and methodologies that enhance field operations and reporting
Manage and enforce compliance to standards and methodologies
Team Leadership & Development
Lead, mentor, and develop Field Services managers and team members, fostering a culture of accountability, collaboration, and continuous improvement
Identify skills gaps and partner with leadership to design and implement targeted training and development plans
Support recruiting, onboarding, and retention efforts to ensure the team is equipped for current and future demands
Operational Excellence & Performance Management
Standardize workflows and operational procedures to improve service delivery and client outcomes
Serve as senior escalation point and SME for field service operations and projects
Develop, monitor, and report on KPIs related to team performance, utilization, quality, and customer satisfaction
Ensure compliance with safety, legal, regulatory, and company standards
Partner with leadership on pricing inputs, margin management, forecasting, and operational budgeting
Client Engagement & Escalations
Serve as a senior point of contact for clients, ensuring alignment between service delivery and client expectations
Lead issue resolution and escalations, maintaining strong client relationships and trust
Proactively identify opportunities to improve service delivery and client value
Security & Compliance
Complete ongoing security awareness training and comply with company policies to the requirements section
Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
Manage, track and report on division and project budgets and financials
Manage Profit and Loss reports
Other duties as assigned
Desired skills and experience:
Bachelor’s degree, (or equivalent experience) in Engineering, Operations Management, or a related field preferred
10+ years of progressive experience in field services, service delivery, or operations within a technology or services-driven organization
5+ years of people leadership experience, including managing managers or senior technical professionals
RCDD or DCDC certification desired
Strong expertise in IT infrastructure, network solutions, and/or field engineering services
Deep understanding of copper and optical cabling methods and standards
Proven experience with data center buildouts and large-scale field deployments
Demonstrated ability to lead teams, implement operational improvements, and drive performance through metrics
Strong communication, stakeholder management, and client-facing skills
Experience supporting budgeting, forecasting, and margin optimization initiatives
Ability to collaborate cross-functionally with Sales, Engineering, PMO, and Operations teams
Willingness to travel up to 30–40% as needed
Preferred Skills:
MBA or Master’s degree
Certifications such as PMP, ITIL, Lean Six Sigma, and/or CDCDP
Experience supporting enterprise clients in cloud computing, telecommunications, or managed services environments
Experience with Nvidia sales or related partner ecosystems
Established industry network and experience contributing to talent recruitment efforts
Must be based in the United States.
A Little About Us
Our mission is to challenge and enable our employees to achieve great things.
We live and breathe our core values:
We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.
We are consistently listed among Inc & Crain's 'Best Places to Work' and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.
Some of Our Benefits
Unlimited Paid Time Off (PTO)
Incentive compensation plans for all employees
Zero-cost employer-covered health insurance
Company-funded 401k contributions
Annual BYOD (Bring Your Own Device) reimbursement up to $500
Paid Parental Leave
Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $160,000- $180,000, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.
Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
About the job
Apply for this position
Director - Field Services Delivery
Who You Are
You are a hands-on, strategic people leader who excels at building and optimizing high-performing field services teams. You are passionate about operational excellence, scalable service delivery, and ensuring a consistently strong client experience. You enjoy translating strategy into execution—implementing processes, tools, and standards that help teams work more efficiently while maintaining quality and accountability.
You thrive in a fast-paced environment and approach challenges with a practical, solution-oriented mindset. Developing talent matters to you, and you take pride in mentoring managers and individual contributors, closing skills gaps, and preparing your team for growth. You build strong relationships across the organization and with clients, earning trust through reliability, transparency, and results. With a focus on continuous improvement and value delivery, you are ready to make a meaningful impact on Myriad360’s Field Services organization.
About The Role
Myriad360 is seeking a Director of Field Services to lead day-to-day operations, scale service delivery capabilities, and ensure exceptional execution across field services engagements. This role partners closely with senior leadership to implement strategy while maintaining hands-on oversight of team performance, service quality, and client satisfaction.
The ideal candidate brings deep field services expertise, strong people leadership skills, and operational discipline. You will be responsible for standardizing processes, developing talent, and driving performance through metrics, while serving as a key escalation point for clients and internal stakeholders.
Other responsibilities include:
Operational & Strategic Execution
Execute and support the Field Services strategy in alignment with Myriad360’s business objectives and growth plans
Implement scalable service delivery models, processes, and best practices to improve efficiency, consistency, and quality
Evaluate and deploy tools, systems, and methodologies that enhance field operations and reporting
Manage and enforce compliance to standards and methodologies
Team Leadership & Development
Lead, mentor, and develop Field Services managers and team members, fostering a culture of accountability, collaboration, and continuous improvement
Identify skills gaps and partner with leadership to design and implement targeted training and development plans
Support recruiting, onboarding, and retention efforts to ensure the team is equipped for current and future demands
Operational Excellence & Performance Management
Standardize workflows and operational procedures to improve service delivery and client outcomes
Serve as senior escalation point and SME for field service operations and projects
Develop, monitor, and report on KPIs related to team performance, utilization, quality, and customer satisfaction
Ensure compliance with safety, legal, regulatory, and company standards
Partner with leadership on pricing inputs, margin management, forecasting, and operational budgeting
Client Engagement & Escalations
Serve as a senior point of contact for clients, ensuring alignment between service delivery and client expectations
Lead issue resolution and escalations, maintaining strong client relationships and trust
Proactively identify opportunities to improve service delivery and client value
Security & Compliance
Complete ongoing security awareness training and comply with company policies to the requirements section
Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
Manage, track and report on division and project budgets and financials
Manage Profit and Loss reports
Other duties as assigned
Desired skills and experience:
Bachelor’s degree, (or equivalent experience) in Engineering, Operations Management, or a related field preferred
10+ years of progressive experience in field services, service delivery, or operations within a technology or services-driven organization
5+ years of people leadership experience, including managing managers or senior technical professionals
RCDD or DCDC certification desired
Strong expertise in IT infrastructure, network solutions, and/or field engineering services
Deep understanding of copper and optical cabling methods and standards
Proven experience with data center buildouts and large-scale field deployments
Demonstrated ability to lead teams, implement operational improvements, and drive performance through metrics
Strong communication, stakeholder management, and client-facing skills
Experience supporting budgeting, forecasting, and margin optimization initiatives
Ability to collaborate cross-functionally with Sales, Engineering, PMO, and Operations teams
Willingness to travel up to 30–40% as needed
Preferred Skills:
MBA or Master’s degree
Certifications such as PMP, ITIL, Lean Six Sigma, and/or CDCDP
Experience supporting enterprise clients in cloud computing, telecommunications, or managed services environments
Experience with Nvidia sales or related partner ecosystems
Established industry network and experience contributing to talent recruitment efforts
Must be based in the United States.
A Little About Us
Our mission is to challenge and enable our employees to achieve great things.
We live and breathe our core values:
We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.
We are consistently listed among Inc & Crain's 'Best Places to Work' and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.
Some of Our Benefits
Unlimited Paid Time Off (PTO)
Incentive compensation plans for all employees
Zero-cost employer-covered health insurance
Company-funded 401k contributions
Annual BYOD (Bring Your Own Device) reimbursement up to $500
Paid Parental Leave
Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $160,000- $180,000, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.
Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.