Director - Community

Alma is redefining what it means to be part of a professional clinican community. As the leader of our Community function, you will be the primary architect of Alma's engagement ecosystem, supporting our rapidly growing national network of private practice mental health providers.

You will define the annual vision that bridges the gap between our members’ needs and our business objectives, ensuring that every interaction within our community adds tangible value. Reporting to the Sr. Director of Product Marketing, you will lead a high-performing team to position Alma as a pioneer in modern community engagement during a period of rapid organizational scaling. This is a rare opportunity to shape a company’s foundational philosophy on belonging and professional growth at a time when community-driven trust is our greatest competitive advantage.

What you’ll do

• Define and own the multi-year vision and strategy for the community function, aligning around shared priorities within the company, success metrics, and long-term impact.

• Establish, track, and evolve function-level KPIs and growth forecasts to measure community health, engagement, and business ROI. Create a community-led sentiment analysis process to provide visibility for cross-functional partners.

• Lead, coach, and scale a high-performing, inclusive team: matching talent to roles, fostering autonomy, and sustaining excellence through change.

• Influence company-wide strategy, including product and marketing direction, by translating community insights into executive-level recommendations. This drives cross-functional programs and initiatives that enhance Alma's competitive advantage.

• Design, optimize, and automate complex processes and programs to improve execution quality, scalability, and operational efficiency.

• Monitor and manage community budget and resource allocation, balancing experimentation and informed risk-taking with accountability for outcomes.

• Oversee and negotiate strategic external partnerships and vendors, extending the community’s reach and strengthening its role within the broader ecosystem.

• Navigate complex stakeholder dynamics across the organization to align community outcomes with company goals and engagement philosophies.

Who you are

• You have 8+ years of experience in community management, marketing, or customer success, including at least 3 years leading a team.

• You are a strategic operator who translates high-level business goals into actionable, scalable community roadmaps informed by data, benchmarks, and trends.

• You have a strong track record of business impact, with experience forecasting growth, managing meaningful budgets, and clearly articulating community ROI.

• You lead with empathy and high standards, coaching teams through ambiguity, change, and growth while maintaining accountability and momentum.

• You excel at cross-functional influence, confidently representing your function in senior-level discussions and aligning diverse stakeholders toward shared outcomes.

• You are tech-fluent, with experience leveraging AI-driven insights and community tools to drive personalization and operational efficiency.

• You bring an owner’s mindset, taking full accountability for community health, program success, and the development of your team.

• You are a clear, compelling communicator and skilled negotiator, trusted to manage high-stakes external relationships and long-term strategic partnerships.

Benefits:

• We’re a remote-first company

• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans

• 401K plan (ADP)

• Lifestyle Spending Account for health, wellness, and family care

• Monthly co-working space membership stipend

• Monthly work-from-home stipend

• Financial wellness benefits through Northstar

• Pet discount program through United Pet Care

• Financial perks and rewards through PerkSpot

• EAP access through Aetna

• One-time home office stipend to set up your home office

• Inclusive family and medical leave plans

• 12 paid holidays and 1 Alma Give Back Day

• Flexible PTO 

Salary Band: $160,000 - $195,000

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.