Developer Educator - Ecosystem

See yourself at Twilio

Join the team as Twilio’s next Developer Educator, Ecosystem. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to develop and execute a comprehensive digital programs curriculum for developers, fostering creativity and driving developer adoption of Twilio’s products. This is a collaborative and cross-functional role, spanning stakeholders from Product, Marketing, and Engineering teams to align content with strategic business goals. The role requires a deep understanding of the developer community and technical knowledge, as well as the ability to take complex ideas and make them accessible in order to inspire creativity through code.

You will work both behind the scenes and in front of the camera to bring the developer community the most relevant live and on-demand content including webinars, demos, and best practices. You will be responsible for iterating on and implementing a learning journey that supports builders creating magical customer engagement experiences, while establishing Twilio as a leader in developer education content and a partner in building innovative solutions. 

Responsibilities

In this role, you’ll be responsible for:

• Curriculum Strategy: Develop and execute a comprehensive curriculum for cultivating and expanding the developer ecosystem. Create and implement a developer learning journey that is engaging and informative to help developers learn to build and scale innovative solutions with Twilio. Foster a program ethos of creativity through code. 

• Content Creation: Work with program hosts to develop engaging and informative content targeted towards developers. Create templates, playbooks, and documentation to ensure that content effectively communicates the value proposition of our API products and platforms.

• Technical Demos: Support, present, design and consult on compelling technical demos that showcase the capabilities and use cases of our API products in action. Work with stakeholders to develop demo applications, prototypes, and proof-of-concepts that highlight key features, integrations, and workflows, and provide hands-on learning experiences for developers.

• Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including Product, Engineering, Marketing, and Developer Relations, to align content creation efforts with product roadmaps, marketing campaigns, and developer engagement initiatives. Provide input and insights from the developer community to inform strategic decision-making and product prioritization.

• Twilio Developer Events: Work cross-functionally with Field Marketing and Events to ensure the Developer voice and point of view is represented at major company events including partnering with the team that leads SIGNAL, Twilio’s developer and customer conference, on keynote addresses, developer activations, and developer curriculum for content tracks. 

• Metrics and Reporting: Work with leadership to outline key performance indicators (KPIs) and objectives and key results (OKRs) to measure the success of program initiatives. Iterate on the program and run experiments to continuously improve and adapt to market trends. Track and analyze program metrics and provide regular reports and insights to senior leadership.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Empathy for developers and an understanding of trends in developer training programs, curriculums, and education. 

• Technical knowledge and ability to create, present, and consult on product demos of Twilio’s APIs and solutions.

• Ability to use storytelling to celebrate developers building on Twilio and unlock the imagination of other builders. 

• Experience working cross-functionally with teams like Product, Marketing, and Engineering. The ability to think creatively and collaboratively to solve problems both big and small. 

• Proven ability to make data-driven decisions that continuously improve systems and processes. 

• Experience with public speaking, product demos, writing or organizing programs that capture audience attention. 

• Familiarity with project management tools and methodologies.

Desired:

• Experience with webinar platform tools such as Zoom and BigMarker. 

• Familiarity with presentation creation and design tools like Google Slides and Canva.

• Experience creating both live and pre-recorded developer content using video production and editing tools like OBS, Adobe Premier, etc.

• Background in developer education, developer relations or related field. 

Location

This role will be remote, and based in the United States, but is not eligible to be hired in CA, NY, NJ, WA, PA, CT, or District of Columbia 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, up to 20% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $135,920 - $169,900. 

• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $143,920 - $179,900

• Based in the San Francisco Bay area, California: $159,920 - $199,900

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until 09/20/2024 but may change based on business needs