Design Manager - Account Management

POS-23920

We’re searching for a thoughtful, impactful design leader to join our UX org mentoring, coaching and managing a growing team of product designers and senior product designers. This is a fantastic opportunity for you to have a major impact with a team of experienced designers. We value leaders who are not only strong yet empathetic and supportive coaches, but also those who can communicate and influence a large dynamic organization to help bring the team’s ideas to the world. 

What types of problems do we work on?

We're helping the actual human people running small and medium-sized companies grow their businesses. From small sales teams, marketing-departments-of-one, and part-time services folks to medium-sized orgs that have their sea legs, we're all about helping these businesses grow.

What is growth? Growth for our customers means being able to hire more people, build and sell more products, and help more and more of their customers succeed -but not at any cost. Baked into the products we make are practices and approaches to growth that help customers sell, market, and service their customers responsibly, in ways we'd want to experience.

What do we do in Account Management?

We empower customers to configure, oversee, and optimise their HubSpot accounts so they feel absolutely confident in HubSpot's ability to scale and adapt to their thriving business.We build an account management experience that adapts to our customers' organisation and not the other way around. We are looking at ways we can help HubSpot scale to win Upmarket customers with more sophisticated needs.

If you want to guide what the future of growth looks like, these are the kinds of problems to work on.

How do we design?

Design at HubSpot is both grounded in experience design fundamentals and a deep belief that small autonomous teams are the best way to get excellent work in customer's hands.

• We value solving for the customer above all else

• We give each designer the responsibility and ownership to chart the course for their designs throughout the product and across teams

• We are t-shaped designers, able to go broad in most of the areas. We own the end to end product experience for the customers.

• We are highly skilled collaborators, we work with multiple teams to drive the success of the product consistently across the product

• We carefully lead and maintain a high-functioning, usability-centered design system and design language with our front end teammates

• We're embedded on small teams with engineers and product managers in sustainable ratios

We are looking for Design Managers who:

• Have worked closely with product and engineering leaders to establish objectives, high-level strategies, and key results for a group of designers

• Repeatedly drive high impact projects to successful outcomes. 

• Understand how to set designers up to identify and drive impact that is great for our customers and good for business

• Have a developed sense for how to balance speed, quality, and consistency of design 

• Have a sixth sense for how to provide and encourage thoughtful feedback on designs as well as identify overlaps and efficiencies between team member’s projects

• Set clear expectations and help folks understand how they are performing against expectations

• Have extensive experience providing mentorship, goal-setting, growth coaching, and accountability to designers

• Can deliver clear, direct and actionable feedback and won’t shy away from confronting difficult situations or increasing communication when there’s friction or uncertainty

• Owning the design quality and success of its output

• Assume extreme ownership over what gets shipped to customers by your team, you define what good enough means and what success means.

• Sweat the details of the UI to make sure it’s polished, you do design work if needed to model what good looks like or to keep the team moving forward

• Collaborate with the other design leaders to develop a product design strategy and convey the strategy to designers and the org in a way that influences execution

• Identify root cause problems and you have urgency and persistence to solve them. The customer experience is measurably better because of the work you do.

• Know how to build a team; how to screen and interview new candidates for your team and other cross-functional teams across the organization

• Understand how to bring a sense of team and mission to the groups you lead and to the broader UX team. This includes being responsible for thoughtful team organization, aligning strengths to problems and providing opportunities for career growth through additional responsibility or potential impact.

• Evangelize product design and research and seek ways to measure the impact of design including educating other stakeholders on the value of user experience

• Use data to make quality decisions and you show your work (qualitative and quantitative customer data, competitive analysis, business metrics, etc).