Delivery Associate
To see similar active jobs please follow this link: Remote Customer Success jobs
We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. Klarna was founded on a bold belief: that people are capable of achieving the extraordinary, even when faced with the seemingly impossible. Our journey has been one of continuous learning, facing immense challenges head-on, dedicating countless hours of hard work, and never wavering in our commitment or resilience - and now we are looking for individuals to join us on our journey and contribute to our mission.
Klarna strives to become the world’s favorite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate success. We are currently looking to expand our Delivery teams, who play an important role during and after closing agreements with our merchants, to enable them using Klarna products as soon after signing as possible.
What you will do
You will be responsible for our merchants’ smoooth experience while they implement our products and solutions, ensuring high quality integrations. Working closely with our merchants and your sales colleagues, you will strengthen your knowledge about the e-commerce and payments industry as well as the underlying system and vendor landscape. This will make you an important source of feedback on Klarna’s products!
Responsibilities
Be in contact with our merchants via phone, video call or email
Responsible for handling and collaborating with the Commercial team on the most complex integration cases within our SME merchant segment.
Act as an interface between involved parties in order to ensure completion of the implementation project.
Provide merchants with implementation and ecommerce platform expertise to ensure optimal end customer experience
Provide feedback to product & engineering domains, with whom you will discuss needs and requirements.
Work with a primary focus on the UK market but as part of a global team supporting other countries as required.
Who You Are
Desired experience and understanding of XML, HTML, REST API
Familiarity with e-commerce shop systems or payment systems.
Have worked in either technical integration, technical support or similar roles.
Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent.
You Should Have
Working proficiency and communication skills in verbal and written English.
You Might Also Have
Excellent ability to listen and and communicate with different audiences
Ability to handle clients situations in a confident yet humble ways based on facts
Genuine curiosity and good technical understanding
Passion for solving problems
Send over your CV and let's have a chat!
About Klarna
Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. For more information, visit Klarna.com
It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.
About the job
Delivery Associate
To see similar active jobs please follow this link: Remote Customer Success jobs
We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. Klarna was founded on a bold belief: that people are capable of achieving the extraordinary, even when faced with the seemingly impossible. Our journey has been one of continuous learning, facing immense challenges head-on, dedicating countless hours of hard work, and never wavering in our commitment or resilience - and now we are looking for individuals to join us on our journey and contribute to our mission.
Klarna strives to become the world’s favorite way to buy, and you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate success. We are currently looking to expand our Delivery teams, who play an important role during and after closing agreements with our merchants, to enable them using Klarna products as soon after signing as possible.
What you will do
You will be responsible for our merchants’ smoooth experience while they implement our products and solutions, ensuring high quality integrations. Working closely with our merchants and your sales colleagues, you will strengthen your knowledge about the e-commerce and payments industry as well as the underlying system and vendor landscape. This will make you an important source of feedback on Klarna’s products!
Responsibilities
Be in contact with our merchants via phone, video call or email
Responsible for handling and collaborating with the Commercial team on the most complex integration cases within our SME merchant segment.
Act as an interface between involved parties in order to ensure completion of the implementation project.
Provide merchants with implementation and ecommerce platform expertise to ensure optimal end customer experience
Provide feedback to product & engineering domains, with whom you will discuss needs and requirements.
Work with a primary focus on the UK market but as part of a global team supporting other countries as required.
Who You Are
Desired experience and understanding of XML, HTML, REST API
Familiarity with e-commerce shop systems or payment systems.
Have worked in either technical integration, technical support or similar roles.
Klarna is looking for ambitious people with significant drive! You should be passionate about your job and enjoy a fast paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent.
You Should Have
Working proficiency and communication skills in verbal and written English.
You Might Also Have
Excellent ability to listen and and communicate with different audiences
Ability to handle clients situations in a confident yet humble ways based on facts
Genuine curiosity and good technical understanding
Passion for solving problems
Send over your CV and let's have a chat!
About Klarna
Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. For more information, visit Klarna.com
It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.