Data Analyst II - Care Delivery Operations

Who We Are

Ro is a direct-to-patient healthcare company with a mission of helping as many patients as possible achieve their health goals. Ro is the only company to offer telehealth care, at-home diagnostic testing, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts. 

Ro was recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.

The Role:

We are looking for a Data Analyst II to embed in our Care Delivery organization, working cross-functionally with Operations, Clinical Leaders, Product, Engineering, and Design to guide the strategy and roadmap for the workflows and tooling that enable our clinical and non-clinical Care Delivery teams to efficiently and safely provide care to our patients. Tactically, you’ll work on everything from leading strategic analyses to informing decision-making and prioritization, to measuring product feature performance, to building out data availability and BI solutions, to brainstorming approaches to unstructured problems. You are analytical and technical, and you can communicate excellently with non-technical and technical stakeholders alike. You thrive in a startup setting, where every day is different and the problems that you’re tackling often don’t have established solutions. You are exceptionally thorough. You have a bias for action, and you love leveraging data to help our Care Delivery team to deliver the best possible care to our patients, and to help our members become a healthier version of themselves.

What You'll Do:

• Leverage data to shape your team/business’ strategy, providing support and/or leadership wherever needed.

• Own projects that span disparate groups with varying levels of technical fluency from end to end.

• Communicate not just findings, but also your recommendations to key stakeholders and leadership. You’ll use your insights to advocate for our members, physicians, and pharmacists in everything we do.

• Build a data-driven culture wherever you turn, from working with PMs on KPIs, to partnering with engineers on data models, to making sure that all decisions accurately utilize the most powerful data available.

• Play a critical role in attacking opaque, unstructured problems; develop core analytic frameworks that shape the way the company thinks about our business.

• Build out data availability and business intelligence solutions for your team.

• Perform exploratory analyses and in-depth research on large data sets to uncover, size, and advocate for opportunities that improve the care delivery operating model and key efficiency KPIs.

What You'll Bring to the Team:

• 3+ years of full-time working experience in quantitative analysis roles

• Expert-level SQL skills

• Strong experience using BI tools (ours is Looker) to effectively convey information

• A track record of strong communication successes, from presentations to technical documentation

• Strong problem-solving skills, analytical aptitude, and numerical dexterity

• The ability to bring structure to initially unstructured domains

• Demonstrated track record of project ownership

• You care about improving the state of healthcare and have a personal connection to the space

We've Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership

• Healthcare and Dependent Care FSA

• 401(k) with company match

• Flexible PTO

• Wellbeing + Learning & Growth reimbursements

• Paid parental leave + Fertility benefits

• Pet insurance

• Student loan refinancing

• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $129,200 to $150,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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