Customer Support Specialist - Live365
To see similar active jobs please follow this link: Remote Customer Success jobs
About Live365
With Live365, start your own internet radio station or listen for free to thousands of stations. Live365 is dedicated and passionate about giving webcasters the best place to stream on the internet. With powerful broadcasting tools, generous revenue share, listening distribution, and stream licensing for music royalties, Live365 is the best one-stop-shop for your internet radio station.
About SoundStack
We’re SoundStack, an Audio-as-a-Service company whose purpose lies at the convergence of innovation, technology, and audio independence. We've been delivering disruptive audio solutions for over 12 years.
We've grown to a community of over 12,000 global publishers who rely on our platforms everyday to upload, track, deliver and monetize audio in ways never thought possible. Our quest is to simplify, demystify and deliver audio at scale, in whichever “verse” audio is listened to today and in the future.
About this role
Customer Support Specialists at Live365 facilitate our customer support program for our internet radio platform. As part of the Support Operations team, these specialists comprise the frontline of the company and work to deliver world-class customer support.
Our customer support program includes engaging with customers via email, phone, chat, and other channels to address and resolve a variety of customer requests. The range of requests involves answering inquiries about our services and following troubleshooting steps in order to analyze, resolve or escalate requests.
What you'll be doing at Live365
Engaging with current and potential customers by answering product questions via email, phone, forums, social media, and chat
Following troubleshooting paths and billing processes to meet customer requests
Following established helpdesk best practices for managing inbound and outbound communications
Advocating for customers; resolving product or service problems by clarifying scenarios and carrying out appropriate escalation paths
Maintaining and adjusting customer billing accounts with proper invoicing and documentation
Contributing to team efforts by working collaboratively on projects in order to deliver successful outcomes
Contributing to both internal and external documentation
Are we a good fit for each other?
Customer service comes naturally to you
A collaborative team environment lets your skills shine, and your team-player mentality contributes to taking on dynamic workloads
Communicating clearly and directly is a skill-set in which you take pride
You enjoy technical problem-solving and are not afraid to take an investigation further in the name of customer satisfaction
You've had experience using helpdesk, CRM, subscription billing, Confluence, Google Workspace, or other web-based software
You've worked with video conferencing, Slack, screen-sharing, and other cloud-based collaboration tools
Working remotely excites you: you are self-motivated and thrive when you control your work environment
English is written and spoken fluently
This job is perfect for you if you are interested in:
Software as a Service (SaaS) products and web applications
The music industry, internet radio, podcasts, and audio streaming services
Growth as a customer support professional
Learning new technologies, and growing your technical troubleshooting skills
Working with radio automation solutions, mobile apps, smart speakers, in-car streaming
What's in it for you?
Casual and friendly work environment
Work remotely from your home
A competitive compensation package, with flexible working arrangements and training opportunities to help you grow and develop your professional skill set
We're a growing company which values promoting from within
Work with an inclusive, international/multi-cultural team
$40,000 - $45,000 a year
This is a US-based, salaried, fully remote position, which provides health benefits, generous PTO, and potential reimbursement for professional development . This is a Live365-specific role, and Live365 is a SoundStack company.
About the job
Customer Support Specialist - Live365
To see similar active jobs please follow this link: Remote Customer Success jobs
About Live365
With Live365, start your own internet radio station or listen for free to thousands of stations. Live365 is dedicated and passionate about giving webcasters the best place to stream on the internet. With powerful broadcasting tools, generous revenue share, listening distribution, and stream licensing for music royalties, Live365 is the best one-stop-shop for your internet radio station.
About SoundStack
We’re SoundStack, an Audio-as-a-Service company whose purpose lies at the convergence of innovation, technology, and audio independence. We've been delivering disruptive audio solutions for over 12 years.
We've grown to a community of over 12,000 global publishers who rely on our platforms everyday to upload, track, deliver and monetize audio in ways never thought possible. Our quest is to simplify, demystify and deliver audio at scale, in whichever “verse” audio is listened to today and in the future.
About this role
Customer Support Specialists at Live365 facilitate our customer support program for our internet radio platform. As part of the Support Operations team, these specialists comprise the frontline of the company and work to deliver world-class customer support.
Our customer support program includes engaging with customers via email, phone, chat, and other channels to address and resolve a variety of customer requests. The range of requests involves answering inquiries about our services and following troubleshooting steps in order to analyze, resolve or escalate requests.
What you'll be doing at Live365
Engaging with current and potential customers by answering product questions via email, phone, forums, social media, and chat
Following troubleshooting paths and billing processes to meet customer requests
Following established helpdesk best practices for managing inbound and outbound communications
Advocating for customers; resolving product or service problems by clarifying scenarios and carrying out appropriate escalation paths
Maintaining and adjusting customer billing accounts with proper invoicing and documentation
Contributing to team efforts by working collaboratively on projects in order to deliver successful outcomes
Contributing to both internal and external documentation
Are we a good fit for each other?
Customer service comes naturally to you
A collaborative team environment lets your skills shine, and your team-player mentality contributes to taking on dynamic workloads
Communicating clearly and directly is a skill-set in which you take pride
You enjoy technical problem-solving and are not afraid to take an investigation further in the name of customer satisfaction
You've had experience using helpdesk, CRM, subscription billing, Confluence, Google Workspace, or other web-based software
You've worked with video conferencing, Slack, screen-sharing, and other cloud-based collaboration tools
Working remotely excites you: you are self-motivated and thrive when you control your work environment
English is written and spoken fluently
This job is perfect for you if you are interested in:
Software as a Service (SaaS) products and web applications
The music industry, internet radio, podcasts, and audio streaming services
Growth as a customer support professional
Learning new technologies, and growing your technical troubleshooting skills
Working with radio automation solutions, mobile apps, smart speakers, in-car streaming
What's in it for you?
Casual and friendly work environment
Work remotely from your home
A competitive compensation package, with flexible working arrangements and training opportunities to help you grow and develop your professional skill set
We're a growing company which values promoting from within
Work with an inclusive, international/multi-cultural team
$40,000 - $45,000 a year
This is a US-based, salaried, fully remote position, which provides health benefits, generous PTO, and potential reimbursement for professional development . This is a Live365-specific role, and Live365 is a SoundStack company.