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Customer Support Specialist

Bitfinex

Full-time
Mexico
customer service
communication
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.

To see similar active jobs please follow this link: Remote Customer Success jobs

How We Work

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision. 

 

Key responsibilities

  • Effectively handles inquiries and requests from corporate and professional traders

  • Continuously upgrade skill sets

  • Lead by example to demonstrate full ownership of outstanding customer service

  • Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives

  • Cross-team interactions

  • You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.

  • Experience and a deep interest in working with Finance, Mathematics or Statistics

  • Good understanding of trading and derivatives markets

  • Strong analytical ability

  • Experience in customer relations, ability to handle requests and inquiries is essential

  • Excellent communication skills in English

  • Passionate about cryptocurrency and blockchain world

  • Detail-oriented

  • Security and privacy focus

  • Familiar with Office Suites (especially Excel)

About the job

Full-time
Mexico
57 Applicants
Posted 3 months ago
customer service
communication
Enhancv advertisement

30,000+
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Customer Support Specialist

Bitfinex
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.

To see similar active jobs please follow this link: Remote Customer Success jobs

How We Work

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision. 

 

Key responsibilities

  • Effectively handles inquiries and requests from corporate and professional traders

  • Continuously upgrade skill sets

  • Lead by example to demonstrate full ownership of outstanding customer service

  • Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives

  • Cross-team interactions

  • You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.

  • Experience and a deep interest in working with Finance, Mathematics or Statistics

  • Good understanding of trading and derivatives markets

  • Strong analytical ability

  • Experience in customer relations, ability to handle requests and inquiries is essential

  • Excellent communication skills in English

  • Passionate about cryptocurrency and blockchain world

  • Detail-oriented

  • Security and privacy focus

  • Familiar with Office Suites (especially Excel)

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