Customer Support Expert
To see similar active jobs please follow this link: Remote Customer Success jobs
Role Title: Customer Support Expert
Direct Report: Support Manager
Area: Customer Support
Location: Mexico or LATAM (Remote)
The Opportunity
Incode is looking for curious, highly driven, and hard-working candidates who want to be part of Incode’s revolutionary identity solutions that will transform human authentication and verification.
We are seeking for talented and experienced Customer Support Expert to join the Customer support team as part of the LATAM Region.
Responsibilities:
Direct communication with clients to address inquiries and issues.
Problem-solving capabilities to efficiently resolve customer concerns.
Knowledge of technology including APIs, FBK, and Webhooks.
Proficiency in advanced English; Portuguese is a plus.
Ideal Experience:
2-3 years of experience in similar roles.
Excellent oral and written communication skills.
Strong soft skills for managing client interactions.
Curiosity and investigative mindset.
Desired Background:
Experience in technology companies, preferably SaaS or general software service companies.
Familiarity with identity validation is a plus, but strong knowledge of technical support best practices and processes is also valued
Customer Support Expert
To see similar active jobs please follow this link: Remote Customer Success jobs
Role Title: Customer Support Expert
Direct Report: Support Manager
Area: Customer Support
Location: Mexico or LATAM (Remote)
The Opportunity
Incode is looking for curious, highly driven, and hard-working candidates who want to be part of Incode’s revolutionary identity solutions that will transform human authentication and verification.
We are seeking for talented and experienced Customer Support Expert to join the Customer support team as part of the LATAM Region.
Responsibilities:
Direct communication with clients to address inquiries and issues.
Problem-solving capabilities to efficiently resolve customer concerns.
Knowledge of technology including APIs, FBK, and Webhooks.
Proficiency in advanced English; Portuguese is a plus.
Ideal Experience:
2-3 years of experience in similar roles.
Excellent oral and written communication skills.
Strong soft skills for managing client interactions.
Curiosity and investigative mindset.
Desired Background:
Experience in technology companies, preferably SaaS or general software service companies.
Familiarity with identity validation is a plus, but strong knowledge of technical support best practices and processes is also valued