Customer Support Analyst
Full-time
Anywhere
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.
To see similar active jobs please follow this link: Remote Customer Success jobs
To see similar active jobs please follow this link: Remote Customer Success jobs
Headquarters: Gold Coast, Australia
URL: http://www.nookal.com
About You
You love talking to clients and eager to help them solve their issues. You’re quick to learn, and are excited about technology and the future of the Internet. Kindness plus a sense of humour are paramount.
You can determine the root cause of issues, resolve testing issues, and drive issues to closure.
You own the QA and testing process and understand how to work alongside a development team to help foster innovation and creativity, while building a comprehensive knowledge base and persist in finding solutions.
You don’t shy away from 'the new' and can implement processes and systems with ease.
You’re a wizard with cloud-based software and have general knowledge of first level support, bug tracking, and testing new code.
Bonus points for:
- Being a very competent author - plus the ability to explain a range of topics in easy to understand and concise terms [English]
- SQL and scripting skills
- Basic understanding of software development lifecycle (SDLC) methodologies
- Understanding of JavaScript/PHP/HTML and browser developer tools (Firebug, etc.)
Unlike a lot of other companies, we talk directly with users – that is the focus of our customer support.
About Nookal
For the last 5+ years we have been working hard to develop a great product while building a lasting team within a fun, flexible environment.
We are driven to make Nookal the world's leading provider of cloud-based practice management software. Nookal helps allied health (e.g. physiotherapy, chiropractic, etc) companies manage core business processes with a single, fully integrated system covering bookings, payments, financials, notes, inventory and more.
About Your Role
You will be primarily responsible for onboarding, educating, solving technical problems, training and supporting our users on a global level. Your role is to guide new and existing users every step of the way to ensure they get the most out of our product - then diagnose, report and solve issues or concerns they may have.
An essential part of this role is to influence the product direction by gathering customer feedback, identifying workflow bottlenecks, and working with the production team to make a positive impact for our users.
To apply: Send a resume to darrenr@nookal.com
Customer Support Analyst
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.
To see similar active jobs please follow this link: Remote Customer Success jobs
To see similar active jobs please follow this link: Remote Customer Success jobs
Headquarters: Gold Coast, Australia
URL: http://www.nookal.com
About You
You love talking to clients and eager to help them solve their issues. You’re quick to learn, and are excited about technology and the future of the Internet. Kindness plus a sense of humour are paramount.
You can determine the root cause of issues, resolve testing issues, and drive issues to closure.
You own the QA and testing process and understand how to work alongside a development team to help foster innovation and creativity, while building a comprehensive knowledge base and persist in finding solutions.
You don’t shy away from 'the new' and can implement processes and systems with ease.
You’re a wizard with cloud-based software and have general knowledge of first level support, bug tracking, and testing new code.
Bonus points for:
- Being a very competent author - plus the ability to explain a range of topics in easy to understand and concise terms [English]
- SQL and scripting skills
- Basic understanding of software development lifecycle (SDLC) methodologies
- Understanding of JavaScript/PHP/HTML and browser developer tools (Firebug, etc.)
Unlike a lot of other companies, we talk directly with users – that is the focus of our customer support.
About Nookal
For the last 5+ years we have been working hard to develop a great product while building a lasting team within a fun, flexible environment.
We are driven to make Nookal the world's leading provider of cloud-based practice management software. Nookal helps allied health (e.g. physiotherapy, chiropractic, etc) companies manage core business processes with a single, fully integrated system covering bookings, payments, financials, notes, inventory and more.
About Your Role
You will be primarily responsible for onboarding, educating, solving technical problems, training and supporting our users on a global level. Your role is to guide new and existing users every step of the way to ensure they get the most out of our product - then diagnose, report and solve issues or concerns they may have.
An essential part of this role is to influence the product direction by gathering customer feedback, identifying workflow bottlenecks, and working with the production team to make a positive impact for our users.
To apply: Send a resume to darrenr@nookal.com