Customer Support Admin

About Panoptyc

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.

About this role

We are looking for a Customer Support Admin who will serve as a key point of contact for our customers. This role is ideal for someone with excellent English communication skills, strong customer service instincts, and the ability to work confidently with different tools and teams.

The ideal candidate is comfortable handling both inbound and outbound calls, managing customer inquiries, organizing information accurately, and collaborating across internal teams to resolve issues quickly and professionally.

This role requires someone who is proactive, tech-savvy, detail-oriented, and confident in communicating with customers in a remote work environment.

Key Responsibilities

• Respond to customer inquiries through calls, tickets, chat, email, and other communication channels.

• Handle both inbound and outbound customer calls in a professional and helpful manner.

• Record, update, and maintain customer information accurately in company systems.

• Coordinate with internal teams to help provide accurate and timely solutions.

• Follow established processes and maintain clear documentation of customer interactions.

• Identify recurring customer concerns and share feedback for process improvement.

Skills and Qualifications

• Excellent English communication skills, both written and verbal.

• Clear, confident speaking voice; near-native US accent is strongly preferred.

• Comfortable handling inbound and outbound calls.

• Tech-savvy and able to learn new systems, tools, and workflows quickly.

• Strong logical thinking and problem-solving skills.

• Organized, detail-oriented, and able to manage multiple tasks at once.

• Able to collaborate effectively with different teams in a remote work setup.

• Reliable, proactive, and able to work independently with minimal supervision.

Experience Requirements

• At least 1 year of experience in customer support, customer service, administrative support, or a related role.

• Experience working with CRM, ticketing, chat, or customer management tools is preferred.

• Experience supporting US-based customers is a plus.

• B2B or remote work experience is an advantage.

• Bachelor’s degree preferred but not required for candidates with strong relevant experience.