Customer Success Services Project Manager
The Blackbaud Customer Success Services team is looking for a Project Manager for our Services PMO. Project Managers within our Services PMO are responsible for staffing, scheduling, and project management of professional services projects involving Blackbaud’s solutions. Project Managers serve as the main point of contact for customer and internal project teams and are responsible for the overall success of the project. Individuals in this role must have excellent customer service skills and are responsible for ensuring customers have a superior customer experience. Project Managers work with cross-functional teams to schedule and manage project delivery. This team is evaluated on project implementation process, customer care and customer satisfaction. What you'll do:
Managing professional services projects for Blackbaud's customers.
Conduct project kick-off and customer status meetings, ensuring clear and organized communication with all stakeholders.
Work collaboratively with customers and internal teams to ensure project tasks are scheduled correctly and completed on time.
Stays on a focused, efficient path for achieving results through monitoring project timeline and milestone progress.
Maintain project data in internal systems and project management tools, including project status updates, forecasts, backlog updates etc.
Address and resolve customer issues and feedback by collaborating with internal Blackbaud teams and maintaining effective communication with customers.
What you'll bring:
1-3 years of experience working in a professional services or customer service setting.
Familiarity with project management methodologies.
Experience with Microsoft Visio, Project, Word, and PowerPoint.
Demonstrated ability to manage a large volume of customers and projects concurrently.
Outstanding written and verbal communication skills.
Excellent organizational and time-management skills.
SalesForce and/or Certinia experience is a plus.
Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube
Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
A notice to candidates: Recruitment Fraudulent Alert:Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page athttps://careers.blackbaud.com/us/enor our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please emailblackbaudrecruiting@blackbaud.com.
The starting base pay is $61,000.00 to $77,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.
Benefits Include:
Medical, dental, and vision insurance
Remote-first workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer for vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition reimbursement program
About the job
Apply for this position
Customer Success Services Project Manager
The Blackbaud Customer Success Services team is looking for a Project Manager for our Services PMO. Project Managers within our Services PMO are responsible for staffing, scheduling, and project management of professional services projects involving Blackbaud’s solutions. Project Managers serve as the main point of contact for customer and internal project teams and are responsible for the overall success of the project. Individuals in this role must have excellent customer service skills and are responsible for ensuring customers have a superior customer experience. Project Managers work with cross-functional teams to schedule and manage project delivery. This team is evaluated on project implementation process, customer care and customer satisfaction. What you'll do:
Managing professional services projects for Blackbaud's customers.
Conduct project kick-off and customer status meetings, ensuring clear and organized communication with all stakeholders.
Work collaboratively with customers and internal teams to ensure project tasks are scheduled correctly and completed on time.
Stays on a focused, efficient path for achieving results through monitoring project timeline and milestone progress.
Maintain project data in internal systems and project management tools, including project status updates, forecasts, backlog updates etc.
Address and resolve customer issues and feedback by collaborating with internal Blackbaud teams and maintaining effective communication with customers.
What you'll bring:
1-3 years of experience working in a professional services or customer service setting.
Familiarity with project management methodologies.
Experience with Microsoft Visio, Project, Word, and PowerPoint.
Demonstrated ability to manage a large volume of customers and projects concurrently.
Outstanding written and verbal communication skills.
Excellent organizational and time-management skills.
SalesForce and/or Certinia experience is a plus.
Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube
Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
A notice to candidates: Recruitment Fraudulent Alert:Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page athttps://careers.blackbaud.com/us/enor our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please emailblackbaudrecruiting@blackbaud.com.
The starting base pay is $61,000.00 to $77,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.
Benefits Include:
Medical, dental, and vision insurance
Remote-first workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer for vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition reimbursement program