Customer Success Partner I

ATTENTION: EXCLUSIVELY OPEN TO INTERNAL APPLICANTS

The ACSP/CSP I is responsible, alongside a Strategic CSP, for the growth and retention of the shared client portfolio, for the Healthcare Vertical’s top strategic accounts As a ACSP/CSP, you will share in the responsibility for full end to end customer account management. A successful CSP not only manages the day to day screening program for the customer, he/she develops strategic relationships with the customer C identifies opportunities to expand SBC’s footprint within the customer via incremental products and services. RESPONSIBILITIES

•  Implement and manage customer background screening programs to best align with customer’s organizational needs and goals

• Structure and implement long term contract/agreements with customers to renew and grow O revenue from customer base

• Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions sales capacity.

• Assist client in goal achievement by leveraging Sterling’s products O and services

• Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles

• Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction

•  Liaise between client, internal departments and partners to provide clear and accurate program guidance for customers. Manage client interactions using Salesforce.com

•  Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs

• Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business

• You are able to perform duties within strict deadlines

• You excel when working both within a team and independently

• You have solid knowledge of Sterling’s production systems

Education:  Bachelor's degree or equivalent experience Experience:

• 2+ years’ experience in a client-facing role (Preferred)

• Sales and/or sales management experience

• Team management experience is a plus

• Strong client focus – commitment to delivering superior client experience and advocating for client needs

• Consultative selling skills – experience expanding account reach, up/cross-selling, new business development

• Negotiation and Listening skills – ability to uncover client needs, understand and frame issues in a way that leads to resolution, a focus on win/win

• Analytical skills – assess risk and opportunity, identify innovative ways to effectively address client needs in a high-volume, transactional environment, analyze performance indicators and use to inform strategies and tactics

• Excellent oral and written communication skills

• Microsoft Office – Expert (especially Excel and Power Point)

• Salesforce.com – Intermediate

• High comfort level with technology and software systems

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.