Customer Success Manager
To see similar active jobs please follow this link: Remote Customer Success jobs
As a Customer Success Manager on our Mid-Market team, you will work with our mid-sized, high-growth customers to ensure they are successful and gain maximum value out of Postscript’s product offering. You will do this by immersing yourself in the customers’ business, deeply understanding their goals, and ultimately building strong customer relationships. You’ll help them develop creative marketing strategies and share best practices that help drive their growth. Further, you will work closely with the broader Customer Success team to share customer insights and ensure that Postscript continually improves in order to better serve your customer base.
This position is fully remote.
Primary duties
Build strong relationships and brand loyalty with your assigned customers. Effectively position yourself as your customers’ trusted advisor and SMS marketing expert, ensuring continued growth with Postscript in line with performance targets.
Effectively manage a book of 40-50 customers, identifying and prioritizing growth opportunities while delivering a consistent customer experience to all.
Work alongside our Account Executive Team to increase account growth through product upsells. Independently manage the renewal process for your book of business.
Continually expand your knowledge of your customer’s marketing, technology, and general business needs.
Run insightful and productive strategy sessions with your customers. Actively track, support, and guide customer’s marketing efforts, positioning SMS as a key revenue channel aligned to their major initiatives.
Share industry best practices, strategize on new marketing strategies, and develop innovative, creative marketing ideas for SMS specifically.
Triage technical issues with the customer and the Postscript support team.
Maintain an expert level understanding of the Postscript product and keep up with broader e-commerce & marketing trends.
What We’ll Love About You
2+ years of customer management experience, in SaaS marketing or ecommerce technology
1+ years of experience in a sales role, including Account Management, preferred
Experience with technical products and/or demonstrated technical aptitude
Demonstrate an understanding of e-commerce businesses, including emerging marketing trends and e-commerce trends. Ecommerce experience is an asset.
Passion for helping customers and being a teacher
Good with details and processes; willing to iterate quickly as needed
Proactive problem solver. High reliability and prompt follow-through
Comfort with ambiguity and not afraid to fail or make mistakes (early stage startup experience strongly preferred)
Ability to make any customer smile and deliver a great experience
Receptive to feedback; prioritizes a growth mindset
Remote work experience desired
What You’ll Love About Us
Salary range of USD $85,000 to $95,000 base plus variable compensation and significant equity regardless of location
High growth startup - plenty of room for you to directly impact the company and grow your career!
Fully remote culture - work from home (or wherever!)
Fun - We’re passionate and enjoy what we do
Competitive compensation and opportunity for equity
Flexible paid time off
Health, dental, vision insurance
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice
About the job
Customer Success Manager
To see similar active jobs please follow this link: Remote Customer Success jobs
As a Customer Success Manager on our Mid-Market team, you will work with our mid-sized, high-growth customers to ensure they are successful and gain maximum value out of Postscript’s product offering. You will do this by immersing yourself in the customers’ business, deeply understanding their goals, and ultimately building strong customer relationships. You’ll help them develop creative marketing strategies and share best practices that help drive their growth. Further, you will work closely with the broader Customer Success team to share customer insights and ensure that Postscript continually improves in order to better serve your customer base.
This position is fully remote.
Primary duties
Build strong relationships and brand loyalty with your assigned customers. Effectively position yourself as your customers’ trusted advisor and SMS marketing expert, ensuring continued growth with Postscript in line with performance targets.
Effectively manage a book of 40-50 customers, identifying and prioritizing growth opportunities while delivering a consistent customer experience to all.
Work alongside our Account Executive Team to increase account growth through product upsells. Independently manage the renewal process for your book of business.
Continually expand your knowledge of your customer’s marketing, technology, and general business needs.
Run insightful and productive strategy sessions with your customers. Actively track, support, and guide customer’s marketing efforts, positioning SMS as a key revenue channel aligned to their major initiatives.
Share industry best practices, strategize on new marketing strategies, and develop innovative, creative marketing ideas for SMS specifically.
Triage technical issues with the customer and the Postscript support team.
Maintain an expert level understanding of the Postscript product and keep up with broader e-commerce & marketing trends.
What We’ll Love About You
2+ years of customer management experience, in SaaS marketing or ecommerce technology
1+ years of experience in a sales role, including Account Management, preferred
Experience with technical products and/or demonstrated technical aptitude
Demonstrate an understanding of e-commerce businesses, including emerging marketing trends and e-commerce trends. Ecommerce experience is an asset.
Passion for helping customers and being a teacher
Good with details and processes; willing to iterate quickly as needed
Proactive problem solver. High reliability and prompt follow-through
Comfort with ambiguity and not afraid to fail or make mistakes (early stage startup experience strongly preferred)
Ability to make any customer smile and deliver a great experience
Receptive to feedback; prioritizes a growth mindset
Remote work experience desired
What You’ll Love About Us
Salary range of USD $85,000 to $95,000 base plus variable compensation and significant equity regardless of location
High growth startup - plenty of room for you to directly impact the company and grow your career!
Fully remote culture - work from home (or wherever!)
Fun - We’re passionate and enjoy what we do
Competitive compensation and opportunity for equity
Flexible paid time off
Health, dental, vision insurance
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice