Customer Success Executive
To see similar active jobs please follow this link: Remote Customer Success jobs
The mission of a Syndigo Customer Success Executive (PIM/MDM) is to bridge the gap between our products and services and our customer needs, and always looking for alternate ways to solve problems. Here at Syndigo, we push boundaries to create better business value for everyone!
HOW WE'LL BE WINNING TOGETHER DAY-TO-DAY
Builds relationships with various customer and partner stakeholders, including executives at Director and/or CxO level to create champions and references
Performs business reviews with customers and partners on a regular cadence, using data to identify and nurture opportunities for value growth with each customer
Evolves and refines engagement model, working arrangement and RACI based on partner maturity and customer needs
Nurtures customer workshops to help create a long-term vision and strategy for MDM/PIM across multiple industry verticals
Responsible for NPS (Net Promoter Score) metrics for customers and partners
Facilitates marketing activities like events, speaking engagements, references, testimonials, etc with customers and partners
Manages renewals, negotiations and conflicts with excellent communication skills
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
2-5 years of CSM experience
PIM/MDM experience is highly preferred
Ability to connect with customers and explain how their data is flowing
Account Management and System integration expertise is a plus
Customer Success Executive
To see similar active jobs please follow this link: Remote Customer Success jobs
The mission of a Syndigo Customer Success Executive (PIM/MDM) is to bridge the gap between our products and services and our customer needs, and always looking for alternate ways to solve problems. Here at Syndigo, we push boundaries to create better business value for everyone!
HOW WE'LL BE WINNING TOGETHER DAY-TO-DAY
Builds relationships with various customer and partner stakeholders, including executives at Director and/or CxO level to create champions and references
Performs business reviews with customers and partners on a regular cadence, using data to identify and nurture opportunities for value growth with each customer
Evolves and refines engagement model, working arrangement and RACI based on partner maturity and customer needs
Nurtures customer workshops to help create a long-term vision and strategy for MDM/PIM across multiple industry verticals
Responsible for NPS (Net Promoter Score) metrics for customers and partners
Facilitates marketing activities like events, speaking engagements, references, testimonials, etc with customers and partners
Manages renewals, negotiations and conflicts with excellent communication skills
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
2-5 years of CSM experience
PIM/MDM experience is highly preferred
Ability to connect with customers and explain how their data is flowing
Account Management and System integration expertise is a plus