Customer Success Engineer II

This is a remote role that must be based in PST or MST.

As a key member of our global Customer Success organization, the Customer Success Engineer II acts as a strong technical expert at Tines and helps customers understand the value of workflow automation across their organization and how to use Tines to realize that value. Your role will allow you to work closely alongside customers as they onboard and expand their use cases of Tines. You will also assist the team and customers on some of the more complex scenarios and environments, advising customers on best practices and building patterns.

You will partner with our Customer Success Managers and Project Management Teams to ensure our clients are meeting their success criteria for the platform and help build and enable new use cases.

Our CSE's work closely with teams across our organization (Product, Design, Engineering, Sales, and Marketing) to ensure we are building the correct roadmap to support our customers' needs. A successful candidate will be passionate about helping customers automate repetitive tasks without having to write any code.

What you will be doing:

• Design and Develop Automation Stories in Tines connecting tools together using their APIs

• Work closely with customers while they onboard, grow, and expand their usage of the platform

• Educate customers on how to get started, refine, and expand their automation use cases

• Advise customers on best practices in process automation and optimization

• Partner with Customer Success Managers to review the health of customers and develop success plans for your accounts

• Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs

• Knowledgeable about how to position Tines against other platforms and the common technical challenges of alert overload, disparate tools, and manual processes

• Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines

• Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc.

• As an early stage start-up we're still putting together all of the processes and supports of larger, more mature companies - your input will help us shape them

What you bring with you:

• 5+ years of experience supporting customers from a technical perspective and helping them to be successful in their on-boarding/or implementation of software tools

• A passion for becoming an expert in a software solution like Tines

• Curiosity to learn new technologies from both a Tines and customer perspective

• Experience reading API docs and using an API to connect tools

• Experience scoping and delivering professional services, or similar engagements

• A degree in computer science and/or experience with programming or scripting languages

• Experience in enterprise security tools is a bonus, but not required

• Passionate about supporting customers and helping them automate their repetitive and manual workflows

• Experience with application deployment using Docker, Fargate, Kubernetes or similar technologies would be an asset, but not required

• Fluency in Spanish preferred

Target Annual Earnings (salary + commission): $140K-150K

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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