Customer Success Engineer - APJ

Customer Success Engineer, APJ

As a Customer Success Engineer, you'll expand your impact by partnering with GitLab's customers across APJ to help them get measurable value from GitLab through technical guidance and proactive enablement. This role is ideal for a developer or systems engineer looking to transition into customer success while leveraging your deep technical expertise in DevSecOps and cloud technologies. You'll serve as a trusted technical advisor, partnering with customers over Zoom and email to improve adoption, and apply DevSecOps best practices across the software delivery lifecycle. Working closely with Account Executives and Renewals Managers, you'll align technical recommendations to customer goals and help support renewals and expansion by demonstrating outcomes. You'll also contribute back to the broader GitLab team by sharing learnings through documentation and enablement content, while mentoring colleagues and customers through complex technical challenges. This role is a strong fit for someone who enjoys solving complex technical problems, communicating clearly, and thriving in a remote, asynchronous environment—and is eager to grow, with strong mentorship and support from a collaborative team, into customer-facing technical leadership. Some examples of our projects:

• Providing on-demand technical consultancy through Zoom calls and written support to help customers design and implement GitLab solutions for their DevSecOps workflows

• Leading demos, and enablement sessions that drive measurable product adoption and value realization, supporting renewals and expansion across APJ

What you'll do

• Provide technical consultancy and solution guidance to customers through Zoom calls and written communication, helping them solve day-to-day challenges with GitLab.

• Drive measurable customer value and product adoption that supports renewals and expansion, with a focus on the group across APJ.

• Deliver technical, architectural, and best practice guidance for GitLab use cases across source code management, continuous integration and continuous delivery, DevSecOps, and Agile planning.

• Partner closely with Account Executives and Renewals Managers to align technical recommendations to customer objectives and account plans.

• Plan and deliver customer workshops, demos, and enablement sessions to help teams adopt GitLab effectively and confidently.

• Maintain and grow your specialty competency in GitLab capabilities and relevant DevSecOps tooling, staying current on new product features and patterns.

• Contribute to scalable enablement by improving documentation and sharing knowledge through internal and external channels (for example, tutorials or technical content).

• Mentor and support colleagues and customers as they develop technical competency, fostering a culture of continuous learning and growth.

• Manage multiple customer engagements in parallel, prioritizing effectively and communicating status, risks, and next steps to customers and internal stakeholders.

Ideally, you'll have some of the following

• Ideally some experience providing technical consultancy and solution guidance to customers through video calls and written channels.

• Familiarity with GitLab use cases across source code management, continuous integration and continuous delivery (CI/CD), DevSecOps, and Agile planning (you don't need to know all of these deeply).

• Some hands-on experience with DevSecOps and adjacent technical tooling, or strong foundational knowledge to learn these areas.

• A background in software development, systems engineering, or a related technical field (or equivalent hands-on technical experience).

• Experience driving meaningful outcomes for customers or end-users, or a track record of making an impact in technical projects.

• Comfort collaborating with account and sales teams to align technical solutions with business objectives.

• Interest in developing and delivering technical workshops, demos, or enablement sessions (or eagerness to learn this skill).

• Strong communication skills, with the ability to explain complex technical topics clearly in writing and verbally.

• Ability to juggle multiple priorities and manage time effectively in a remote, asynchronous environment.

• Interest in supporting customers across APJ and willingness to adapt your communication style to different cultures and working styles.

In this role, you'll support the customer group across APJ, delivering workshops, demos, and best-practice guidance while contributing back to shared documentation and enablement resources.

For more on how this team works see here https://handbook.gitlab.com/handbook/customer-success/csm/segment/