Customer Success Associate
To see similar active jobs please follow this link: Remote Customer Success jobs
About the role
Based on the success of our Australian business, we’re hiring our first Customer Success Associate to support Coalition’s delivery of best-in-class service to our brokers and policyholders in Australia. Candidates in this role will be accountable for providing the highest level of customer support and service to prospective and current customers (which include both insurance brokers quoting on our platform, as well as our policyholders). We believe 100% that if our customers win, we win. Ideal candidates for the role will have demonstrated experience effectively finding a solution to customer needs in an intricate, rapidly growing business – from basic company and product education to administrative and transaction assistance. Pair that with an incredibly positive attitude, and a drive to help others, then you’re someone we’d love to speak to!
Responsibilities
Answering inbound questions and requests from prospective and current customers over online live chat, e-mail, and (much less frequently) by phone
Ensuring prospective and current customers receive the assistance they need from Coalition’s sales, security, insurance, and claims teams
Educating customers on Coalition’s product, as well as how to use both our online quoting platform (for brokers) and cybersecurity platform (for insureds)
Performing administrative insurance functions to keep our growth engine humming
Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points
Skills and Qualifications
Prior experience in a customer support/customer service role and/or a strong desire to learn
Excellent interactive and communication abilities, both written and verbal, especially in customer-facing roles
Resourceful, enthusiastic, and a desire to operate in a start-up environment – if you’re looking for an opportunity to learn and expand your skill set, this is the place!
Prior insurance experience not required, but a plus!
Incredibly positive attitude. Attitude overcomes all!
Perks
100% medical, dental and vision coverage
Flexible PTO policy
Annual home office stipend and WeWork access
Mental & physical health wellness programs (One Medical, Headspace, Gympass, and more)!
Competitive compensation and opportunity for advancement
About the job
Customer Success Associate
To see similar active jobs please follow this link: Remote Customer Success jobs
About the role
Based on the success of our Australian business, we’re hiring our first Customer Success Associate to support Coalition’s delivery of best-in-class service to our brokers and policyholders in Australia. Candidates in this role will be accountable for providing the highest level of customer support and service to prospective and current customers (which include both insurance brokers quoting on our platform, as well as our policyholders). We believe 100% that if our customers win, we win. Ideal candidates for the role will have demonstrated experience effectively finding a solution to customer needs in an intricate, rapidly growing business – from basic company and product education to administrative and transaction assistance. Pair that with an incredibly positive attitude, and a drive to help others, then you’re someone we’d love to speak to!
Responsibilities
Answering inbound questions and requests from prospective and current customers over online live chat, e-mail, and (much less frequently) by phone
Ensuring prospective and current customers receive the assistance they need from Coalition’s sales, security, insurance, and claims teams
Educating customers on Coalition’s product, as well as how to use both our online quoting platform (for brokers) and cybersecurity platform (for insureds)
Performing administrative insurance functions to keep our growth engine humming
Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points
Skills and Qualifications
Prior experience in a customer support/customer service role and/or a strong desire to learn
Excellent interactive and communication abilities, both written and verbal, especially in customer-facing roles
Resourceful, enthusiastic, and a desire to operate in a start-up environment – if you’re looking for an opportunity to learn and expand your skill set, this is the place!
Prior insurance experience not required, but a plus!
Incredibly positive attitude. Attitude overcomes all!
Perks
100% medical, dental and vision coverage
Flexible PTO policy
Annual home office stipend and WeWork access
Mental & physical health wellness programs (One Medical, Headspace, Gympass, and more)!
Competitive compensation and opportunity for advancement