Customer Success Associate
To see similar active jobs please follow this link: Remote Customer Success jobs
Where you come in:
We are seeking a full-time team member to join our Customer Success team. This individual will primarily support the Customer Success team by responding to client inquiries and support questions and helping Customer Success Managers with their day-to-day workflows and setup in email & sms platforms.
What you'll do:
Utilizing Black Crow and platform best practices, implement Black Crow’s technology on Klaviyo, Attentive and other channel integrations
Support the Black Crow Customer Success team by addressing client questions via email
Collaborating with customer success managers and other members of the team on client issues and inquiries that need to be escalated
Provide solutions to common troubleshooting items involving Black Crow and platform specific items
Recognize trends when reviewing platform specific reports and provide recommendations
About you:
Degree in Marketing or a related field
At least 1 year of experience at a Saas company, DTC ecommerce brand, or Digital Marketing Agency strongly preferred
Experience with owned marketing platforms such as Klaviyo and Attentive
Experience communicating with clients and stakeholders via email
Comfortable working with a ticketing system and the ability to prioritize tasks
Understanding of key performance indicators across common digital marketing channels and how these relate to account health
Understanding of the digital marketing funnel and common tactics from acquisition through retention
Experience with Slack
High attention to detail is a must
Critical thinking ability to recognize connections between different settings/tactics with the ability to succinctly explain these to stakeholders
Must be able to work EST or CST hours
$20,000 - $25,000 a year
More about us.
+ Virtual-first and welcome employees from anywhere
+ Unlimited paid time off
+ Fridays are yours - complete flexibility on if or how much you focus on Black Crow each Friday
Love your job.
We love our work and our team. Our machine learning helps ‘flick the lights on’ for companies so they see their customers more clearly and can uncover the true potential of their tools and teams. In turn, we strive to do the same for our people. We’re here to shine light on each other and unlock known (and sometimes unexpected) potential.
Our vibrant team accomplishes buckets of awesome every day. We also partake in our fair share of daily laughter. Come build the company you’ve always wanted to work for - with inspiring products and a community of passionate people.
About the job
Customer Success Associate
To see similar active jobs please follow this link: Remote Customer Success jobs
Where you come in:
We are seeking a full-time team member to join our Customer Success team. This individual will primarily support the Customer Success team by responding to client inquiries and support questions and helping Customer Success Managers with their day-to-day workflows and setup in email & sms platforms.
What you'll do:
Utilizing Black Crow and platform best practices, implement Black Crow’s technology on Klaviyo, Attentive and other channel integrations
Support the Black Crow Customer Success team by addressing client questions via email
Collaborating with customer success managers and other members of the team on client issues and inquiries that need to be escalated
Provide solutions to common troubleshooting items involving Black Crow and platform specific items
Recognize trends when reviewing platform specific reports and provide recommendations
About you:
Degree in Marketing or a related field
At least 1 year of experience at a Saas company, DTC ecommerce brand, or Digital Marketing Agency strongly preferred
Experience with owned marketing platforms such as Klaviyo and Attentive
Experience communicating with clients and stakeholders via email
Comfortable working with a ticketing system and the ability to prioritize tasks
Understanding of key performance indicators across common digital marketing channels and how these relate to account health
Understanding of the digital marketing funnel and common tactics from acquisition through retention
Experience with Slack
High attention to detail is a must
Critical thinking ability to recognize connections between different settings/tactics with the ability to succinctly explain these to stakeholders
Must be able to work EST or CST hours
$20,000 - $25,000 a year
More about us.
+ Virtual-first and welcome employees from anywhere
+ Unlimited paid time off
+ Fridays are yours - complete flexibility on if or how much you focus on Black Crow each Friday
Love your job.
We love our work and our team. Our machine learning helps ‘flick the lights on’ for companies so they see their customers more clearly and can uncover the true potential of their tools and teams. In turn, we strive to do the same for our people. We’re here to shine light on each other and unlock known (and sometimes unexpected) potential.
Our vibrant team accomplishes buckets of awesome every day. We also partake in our fair share of daily laughter. Come build the company you’ve always wanted to work for - with inspiring products and a community of passionate people.