Work Schedule: Monday - Friday 8:30am-5:00pm

Application Window Closes: 6/12/2026

Job Responsibilities

• Act a liaison betweenLabcorp, the customer base and patients

• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

• Speak with customers in a courteous, friendly, and professional manner using protocol procedures

• Inquire, clarify, and confirm customer requirements and understanding of the solution

• Provide additional customer education and information as needed

• Qualify and establish inbound new customers requestingLabcorp'sproducts and services

• Work in multiple databases to research complex issues and questions

• Notify clients of test results in a timely and accurate manner

• Review test forms for accuracy and report any discrepancies 

• Participate in activities designed to improve customer satisfaction and business performance

• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualification:

• High School Diploma or GED equivalent 

• 3 months or more ofexperienceinacustomer servicerole

PreferredQualification:

• Current or priorLabcorpexperience

• Associate’s degreeor higher 

• Bilingual in English and Spanish highly desirable

• 3 months ormore ofexperienceworking in a call center environment

• 3 months ormore ofexperiencein the healthcare industry, such as a physician's office, clinicor hospital

Additional Job Standards

• Experience with Salesforce.com and/or Laboratory Information Systems

• Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications

• Strong verbal and written communication skills and excellent ability to listen and respond

• Courteous with strong customer service orientation

• Excellent multitasking abilities

• Strong flexibility and the ability to manage and adapt to changing priorities quickly 

AtLabcorpwe have a passioninhelping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health.  If you are passionate about helpingpeople and have a drive for service, thenLabcorpcould be a great next career step!

Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, pleaseclick here.