Customer Service Specialist (Hindi/ English)

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Hindi and English, that's why we are looking for candidates with proficiency in both languages.

Responsibilities:

• Handle back office tickets, and provide 7*24h online enquiries, voice and email replies services to customers.

• Handle customer enquiries, advices and suggestions via email, call or online tools.

• Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.

• Handle customer complaints, any special cases or ad hoc tasks. 

Requirements:

• Degree or Diploma and above.

• Proficient in English and Hindi. Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.

• High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.

• Ability to work under pressure, strong communication skills and exceed beyond expectation.

• Passionate for customer service industry and can accept to work under different work shifts, including night shift.

• Positive about the crypto industry.

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless

• Tackle fast-paced, challenging and unique projects

• Work in a truly global organization, with international teams and a flat organizational structure

• Competitive salary and benefits

• Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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