Customer Service Representative

Introduction

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Our Customer Service Representative help solve problems, answer questions and provide information to employees of our clients regarding benefits and payroll. While working with customers, you will be expected to provide outstanding support and assistance.

Please see additional details below:

• The pay for the position is $15.50/hr.
• This is an ongoing temporary position where the hours can vary from part-time to up to 40 hrs./week during peak times.
• Any hours worked for the position will be between Mon – Fri, between 8am – 5pm, Eastern Time. 
• This is a fully remote position.  Gallagher will provide you with all the equipment, as long as you have your own high-speed internet.

• You will deliver high-quality client service consistent with Gallagher standards and practices and maintain relationships with existing clients.
• Our Customer Services Representatives respond to questions via phone in a call center environment.
• This role requires you to solve customer issues, regarding employee benefits, where you'll research their problems and process documents.
• There is an expectation for someone in this role to maintain satisfactory quality assurance scores and consistently meet or exceed departmental performance metrics.

Requirements:

• High school diploma.
• Customer service experience.
• Strong typing and basic computer skills.

Nice to have:

• A working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word.
• Exposure to benefits, HR and/or payroll.
• Call center experience.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.