Customer Learning Experience Designer

At Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies’ profits thrive. Our reach extends across 70+ countries worldwide, serving more than 320,000 workplaces. 

Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London, backed by top investors and recently surpassed 100m ARR. We've helped millions of workers across industries and aim to empower 60% of the global workforce. If you're passionate about improving the world of work, one shift a time, join us at Deputy and help shape the future of hourly employment!

You do not need to match every listed expectation to apply for this position. Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

As a Customer Learning Experience Designer, you will be responsible for creating, maintaining, and testing embedded learning experiences using a Digital Adoption Platform. Applying your knowledge of Adult Learning, Instructional Design, and user onboarding, you will scope, design, build, and test impactful user experiences that drive value throughout the entire customer lifecycle. These guided experiences will convert free trials to paid customers, optimize account setup, provide just-in-time support, and drive increased product adoption throughout the customer journey.  

To be successful in this role, you will need to be an excellent communicator who is laser focused on the user experience (UX) while obsessing over data and making the necessary adjustments for desired results.

Responsiblities

• Develop a deep understanding of the problems we solve for our clients to drive optimal user experiences focused on reducing user effort

• Scope, design, build and test high-quality guided experiences using a Digital Adoption Platform

• Establish success metrics and analyze data to help prioritize work based on aligning to business objectives

• Manage internal stakeholder communications by working cross functionally with a variety of teams including Product, Product Marketing, Sales, Support, and Customer Success

Qualifications and Requirements

• 2+ years of experience with Digital Adoption Platforms such as WalkMe, Pendo or Whatfix

• Background in Instructional Design, UX, Adult Learning, Education, or similar

• Working knowledge of HTML, CSS and jQuery selectors

• Extreme attention to detail to ensure accuracy and clarity in both technical builds and communication

• Ability to independently manage multiple projects with a variety of stakeholders

• Above all, a growth mindset, comfortable with the unknown, and a willingness to learn and experiment

The pay range for this position takes into account multiple factors that are all considered to determine an individual candidate’s starting pay. These factors include but are not limited to: market factors, experience, technical and non-technical skills, education, certifications, and other business acumen. This range does not include any potential incentive programs, such as individual or organizational performance bonuses. 

For candidates based in the San Francisco Bay Area or New York City, the pay range for this position is $109,000 to $116,250.

For candidates based outside San Francisco Bay Area or New York City, the pay range for this position is $79,000 to $84,630.

Employee Perks

- Employee Stock Ownership

- Competitive Compensation Packages

- 401k Company Match

- Comprehensive Health Benefits

- Commuter Reimbursement Program

- Flexible Work Schedule

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. 

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