FireMon is looking for a technically curious and motivated Customer Experience Operations Intern to support our CX Operations team. This internship is an opportunity to gain hands-on experience working across customer systems, analytics, AI initiatives, and operational processes within a fast-paced technology environment. You’ll work alongside experienced professionals while contributing to projects that improve efficiency, customer experience, and operational visibility across the business.

What you'll do

• Assist with managing and analyzing data across multiple platforms including CRM, CX, Support, and communication tools

• Support CX leadership with operational initiatives, reporting, and AI-focused projects

• Help optimize workflows and improve operational processes

• Assist with integrations and automation efforts using APIs and webhooks

• Contribute to reporting dashboards and data analysis using SQL and Python

• Support the design of AI prompts and conversational logic for customer-facing chatbot experiences

• Collaborate cross-functionally with teams across the organisation

What we're looking for

• Interest in Customer Experience, Operations, Data Analytics, or AI-driven technologies

• Basic knowledge of SQL and/or Python

• Familiarity with APIs, webhooks, or automation tools is a plus

• Strong problem-solving mindset and attention to detail

• Curious, proactive, and eager to learn

• Strong communication and collaboration skills