Customer Experience Lead (Operations Support)
About Trafilea
Trafilea is a Consumer Tech Platform for Transformative Brand Growth. Weโre building the AI Growth Engine that powers the next generation of consumer brands.
With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.
We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.
Why Trafilea
Weโre a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.
๐ We build and scale our own brands.
๐ฆพ We invest in AI and automation like few others in eCom.
๐ We test fast, grow fast, and help you do the same.
๐ค Be part of a dynamic, diverse, and talented global team.
๐ 100% Remote, USD competitive salary, paid time off, and more.
Key Responsibilities
We are looking for a Customer Experience Team Leader, a position focused on our Apparel store to improve the shopping experience for our customers. This role focuses on representing customer interests in all business decisions by emphasizing the importance of customer feedback and insights ( Voice of the Customers ).
2+ years of experience in the same role
Strong grasp of the English language, including spoken and written
Proven ability to effectively lead and manage team leaders and members, with different scopes and lead indicators to monitor
Good problem-solving skills and confidence when facing challenges to ensure we provide excellence in customer experience
Continuous learning and growth mindset
Good interpersonal & communication skills; positive work attitude
Good analytical and problem-solving skills.
Able to have the right follow-up and monitoring of action items and KPIs
A responsible team player who works well with others
Able to make good decisions independently
Conflict Resolution and Decision-Making
Crisis Management and Customer Feedback Integration
About the job
Apply for this position
Customer Experience Lead (Operations Support)
About Trafilea
Trafilea is a Consumer Tech Platform for Transformative Brand Growth. Weโre building the AI Growth Engine that powers the next generation of consumer brands.
With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.
We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.
Why Trafilea
Weโre a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.
๐ We build and scale our own brands.
๐ฆพ We invest in AI and automation like few others in eCom.
๐ We test fast, grow fast, and help you do the same.
๐ค Be part of a dynamic, diverse, and talented global team.
๐ 100% Remote, USD competitive salary, paid time off, and more.
Key Responsibilities
We are looking for a Customer Experience Team Leader, a position focused on our Apparel store to improve the shopping experience for our customers. This role focuses on representing customer interests in all business decisions by emphasizing the importance of customer feedback and insights ( Voice of the Customers ).
2+ years of experience in the same role
Strong grasp of the English language, including spoken and written
Proven ability to effectively lead and manage team leaders and members, with different scopes and lead indicators to monitor
Good problem-solving skills and confidence when facing challenges to ensure we provide excellence in customer experience
Continuous learning and growth mindset
Good interpersonal & communication skills; positive work attitude
Good analytical and problem-solving skills.
Able to have the right follow-up and monitoring of action items and KPIs
A responsible team player who works well with others
Able to make good decisions independently
Conflict Resolution and Decision-Making
Crisis Management and Customer Feedback Integration