Customer & Community Marketer (Viator)

About Viator

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

Perks of Working at Viator

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity.

• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.

• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.

• Donation matching. Give back? Give more! We match qualifying charitable donations annually.

• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.

• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.

• Travel perks. We believe that travel is employee development, so we provide discounts and more.

• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.

• Health benefits. We offer great coverage and competitive premiums.

Our Values

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.

• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”

• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.

• We serve our customers, always. We listen, question, respond, and strive for wow moments.

• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.

• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Position Overview:

Viator is seeking a Customer/Community Marketer to join our marketing team. The ideal candidate will focus on building and nurturing a vibrant community around the Viator brand, both online and offline, to drive customer success, engagement and referrals.

Key Responsibilities:

• Develop and implement strategies to build and grow a thriving community of users and advocates.

• Foster relationships with customers, gathering insights and feedback to inform marketing strategies and enhance customer satisfaction.

• Assist in the release and promotion of new Product updates and roll-outs

• Organize and host community events, both virtual and in-person, to facilitate networking and knowledge-sharing among users.

• Collaborate with partners to create and execute webinars, workshops, and other community-building activities.

• Actively identify and lead new initiatives to enhance customer engagement and loyalty.

• Work closely with the marketing and sales team to integrate community initiatives into broader marketing campaigns.

• Collaborate with the greater Tripadvisor group to leverage synergies and promote the brand within the larger travel community.

The Ideal Candidate:

• Demonstrates a passion for building and fostering communities.

• Understands how community engagement positively impacts customer satisfaction and business goals.

• Keeps abreast of the latest trends in community marketing and customer engagement.

• Has at least 2 years of hands-on experience in community marketing or a related role, with a track record of successful community-building initiatives.

• Can effectively prioritize tasks and adjust strategies based on community feedback and needs.

• Proactively identifies challenges, improves processes, and challenges the status quo.

• Has a keen interest in travel and technology.

What We Offer:

• Competitive salary with performance-based incentives.

• Comprehensive benefits package, including health, dental, and vision insurance.

• Generous vacation and paid time off policy.

• Opportunities for professional growth and development within a rapidly expanding organisation.

• Collaborative and supportive work environment with a team of dedicated professionals.

• The chance to make a real impact in the travel and tourism industry.

Application:

We value diversity, creativity, and collaboration. If you are ready to join us on our mission to transform the tours and activities industry and possess the skills and experience required for this role, we encourage you to apply now.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request.  Please include the job requisition number in your message.

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