CSM

DescriptionActiveState enables DevOps, InfoSec, and Development teams to improve their security posture while simultaneously increasing productivity and innovation to deliver secure applications faster. We are the only solution in the market today that offers vulnerability-free open source language packages and containers and Intelligent Remediation, which identifies which vulnerabilities to prioritize, assesses the impact of updates causing breaking changes, prioritizes what to fix first, securely builds open source packages from source, and facilitates the build and deploy process to get fixes into production quickly and easily. All from the trusted partner that pioneered and continues to lead enterprise adoption and use of open source software.We are seeking a skilled Customer Success Manager to serve as a key advisor and advocate for our customers. This role combines customer obsession with a passion for building strong, trust-based relationships. You will help customers maximize the value of our product, ensure their technical challenges are being resolved, and work closely with their development teams to ensure that our customers are getting the most out of ActiveState. Your background technical acumen, combined with excellent problem-solving skills, will allow you to deeply understand the customer’s technical landscape and provide hands-on support. Additionally, you’ll collaborate with our internal teams to ensure a seamless and satisfying customer experience. This position is available to remote workers anywhere in North America, or from our beautiful downtown Vancouver head office. You are a technically skilled professional with a background in development or DevOps, and you thrive in customer-facing roles. You excel at building strong relationships, understanding complex technical environments, and helping customers solve real-world challenges. With hands-on experience in tools like Jenkins, Azure DevOps, and GitHub Actions, you’re comfortable guiding customers through technical integrations and troubleshooting issues within CI/CD pipelines. You’re a natural problem-solver who can communicate complex technical concepts clearly to both technical and non-technical stakeholders. You enjoy collaborating with customers to ensure they’re getting the most out of our product, and you’re passionate about advocating for their needs within the company. If you’re looking to leverage your technical expertise to make a real impact on customer success, this role is the perfect fit for you! Key Responsibilities

• Customer Onboarding & Support: Guide customers through onboarding, helping them effectively implement and use our product in their environments.

• Technical Accumen: Ability to dig in on customer issues, ask probing questions, gather technical details, and relay to our engineering teams.

• Problem-Solving: Understand and analyze customer challenges within their technical ecosystem, providing solutions that address their specific needs.

• Relationship Building: Develop and maintain strong technical relationships with customers, acting as their trusted point of contact.

• Integration Support: Work directly with customer development teams to integrate our product into their existing workflows and tools.

• Customer Advocacy: Represent the customer’s technical needs internally, working closely with product and engineering teams to inform feature development and improvements.

• Continuous Improvement: Collect feedback from customers to continuously improve our product and services.

• Technical Documentation: Contribute to technical documentation, knowledge bases, and best practice guides to support customer self-service.

Skills, Knowledge and Expertise

• Technical certifications: CompTIA, Cloud or DevOps certifications, etc..

• Degree or Diploma in Computer Science, Information Technology, or a related field is a nice to have.

• Previous experience in customer-facing roles is highly preferred.

• Knowledge of CI/CD tools and pipelines (e.g., Jenkins, Azure DevOps, GitHub Actions).

• Familiarity with cloud environments (AWS, Azure, or Google Cloud).

• Hands-on experience with APIs and system integration.

• Exceptional communication and interpersonal skills.

• Strong problem-solving abilities with a customer-focused mindset.

• Ability to explain complex technical concepts to both technical and non-technical audiences.

• Proven ability to build and maintain strong customer relationships.

Benefits

• Competitive salary and bonus plan

• Comprehensive benefits package and health/wellness credit program.

• Unlimited PTO and work-from-anywhere programs.

• Working for a stable and growing company that offers the environment and personal growth potential of a start-up as well as the stability of a successful business with established revenue.

• The chance to collaborate with a smart, considerate, enthusiastic team of people.

• The chance to work on a project that will change the work lives of developers around the world, including your own!