Conversational AI Designer-Bilingual Spanish

TTEC Digital is seeking a Bi-Lingual Spanish-speaking Conversational AI Designer to join our team!

The world has changed. Disruptive technologies, social media, more demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. 

This opportunity is 100% telecommuting, with limited travel requirements.

What you'll be doing;

• We are expanding our team and looking for consultative and strategic Conversational AI Designers to help us guide enterprise and commercial clients on strategy, design, and tuning of Conversational User Experiences powered by current AI technology.  

• As a member of our team, our clients will look to you as their resident expert on Conversation Design. In addition to delivering a “customer-worthy” conversational experience, you’ll be expected to educate clients and colleagues on conversational best practices, optimization techniques, and user-centered design principles.

• You’ll also be expected to tune existing automated experiences, diagnose issues, and present targeted data-backed recommendations that make sound business sense. 

What skills you’ll need:

• We highly value integrity, dedication, and a collaborative spirit

• 2+ years consulting with enterprise clients, with strong ability to communicate effectively with client stakeholders

• 1-2 years working with AI-powered Natural Language platforms including Amazon Lex, Google CCAI, Rasa, Kore.ai, Nuance Mix, IBM Watson, LivePerson or others

• Native-level fluency in both English and North American Spanish is an absolute must have

• Experience designing user experiences for a mix of analog and digital channels

• Understanding of Large Language Model technology (LLMs), including the ability to conceive user experiences using Generative AI

• Strong diagnostic reasoning and analytical skills, including the ability to use data to inform and justify your design decisions, diagnostic findings, and recommended solutions

• Training in User-Centered Design principles and experience conducting User Research 

• Experience with modern flow-design tools such as Lucidchart, VoiceFlow, and Miro

• Experience working with cross-functional teams

• Nice to have: 1+ years in UX writing or microcopy 

• Nice to have: Experience with Call Center management and optimization 

• Minimum: Bachelor’s level degree in a related field

What you can expect:

• The anticipated range for individuals expressing interest in this position is $ 110K to $135K.  Actual compensation offers to a candidate may vary based on geographic location, work experience, education, and/or skill levels. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees include

• Medical, dental, and vision 

• Tax-advantaged healthcare accounts

• Financial and income protection benefits

• Paid time off (PTO) and wellness time off

$110,000 - $135,000 a year

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