Content Design Manager - Commerce Lifecycle & Platform
To see similar active jobs please follow this link: Remote Customer Success jobs
Netflix is one of the world's leading streaming entertainment service with over 247 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
About the Commerce Lifecycle & Platform team
You’ll lead the Content Designers working on our Commerce Lifecycle & Platform team (within Growth XD). This team is responsible for creating innovative and delightful customer acquisition and retention experiences, while helping drive Netflix’s revenue growth opportunities globally. The mission of the team is to turn every Netflix prospective member into an informed, delighted and satisfied Netflix customer.
About Content Design
Content Designers partner with Product Designers, Product Managers, Product Marketing, Globalization specialists and others to create Netflix’s product experiences. Designing through the lens of language, they develop testable, strategic content that minimize friction and helps Netflix speak meaningfully to a global audience.
About You
You have experience building diverse teams and set a high bar for execution, communication, and responsibility. As a leader, you measure success in terms of both human and business impact. You foster excellence through collaboration and encourage an inclusive, open environment that makes space for different views and work styles. You’re an excellent advocate, evangelist, and listener who seeks and offers candid, constructive feedback.
You know how to think critically about product flows and drive innovation ideas forward. You work cross-functionally with multiple teams and can speak to and elevate the unique value of Content Design. You strive to simplify complex problems, and support your ideas with data to get everyone on the same page.
What You’ll Do
Manage and build a diverse, globally minded team of Content Designers
Coach and mentor the team and foster a healthy culture
Provide strategic clarity and focus while identifying and unblocking barriers to success
Collaborate with other design, writing, product, and engineering leaders on the strategic product vision for the space
Create and execute Content Design strategies that stay ahead of the growing business and elevate the user experience
Qualifications
5+ years of experience successfully managing a Content Design team
Ability to build successful working relationships with stakeholders, partners, and team members, at the individual and group level
Experience developing and guiding language systems, scaling strategies, and other Content Design deliverables
Experience working on global products and partnering with Globalization
Experience with a/b testing preferred
This full-time, salaried position reports to the Senior Manager of Content Design, Growth XD.
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $270,000-$700,000.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.
Netflix is a unique culture and environment. Learn more here.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
About the job
Content Design Manager - Commerce Lifecycle & Platform
To see similar active jobs please follow this link: Remote Customer Success jobs
Netflix is one of the world's leading streaming entertainment service with over 247 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
About the Commerce Lifecycle & Platform team
You’ll lead the Content Designers working on our Commerce Lifecycle & Platform team (within Growth XD). This team is responsible for creating innovative and delightful customer acquisition and retention experiences, while helping drive Netflix’s revenue growth opportunities globally. The mission of the team is to turn every Netflix prospective member into an informed, delighted and satisfied Netflix customer.
About Content Design
Content Designers partner with Product Designers, Product Managers, Product Marketing, Globalization specialists and others to create Netflix’s product experiences. Designing through the lens of language, they develop testable, strategic content that minimize friction and helps Netflix speak meaningfully to a global audience.
About You
You have experience building diverse teams and set a high bar for execution, communication, and responsibility. As a leader, you measure success in terms of both human and business impact. You foster excellence through collaboration and encourage an inclusive, open environment that makes space for different views and work styles. You’re an excellent advocate, evangelist, and listener who seeks and offers candid, constructive feedback.
You know how to think critically about product flows and drive innovation ideas forward. You work cross-functionally with multiple teams and can speak to and elevate the unique value of Content Design. You strive to simplify complex problems, and support your ideas with data to get everyone on the same page.
What You’ll Do
Manage and build a diverse, globally minded team of Content Designers
Coach and mentor the team and foster a healthy culture
Provide strategic clarity and focus while identifying and unblocking barriers to success
Collaborate with other design, writing, product, and engineering leaders on the strategic product vision for the space
Create and execute Content Design strategies that stay ahead of the growing business and elevate the user experience
Qualifications
5+ years of experience successfully managing a Content Design team
Ability to build successful working relationships with stakeholders, partners, and team members, at the individual and group level
Experience developing and guiding language systems, scaling strategies, and other Content Design deliverables
Experience working on global products and partnering with Globalization
Experience with a/b testing preferred
This full-time, salaried position reports to the Senior Manager of Content Design, Growth XD.
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $270,000-$700,000.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.
Netflix is a unique culture and environment. Learn more here.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.