Compliance Operations Manager

The Role

As the Compliance Operations Manager, you will sit on the Compliance, Regulatory, & Privacy (CRP) team within Modern Health’s Legal & Compliance Department and report to the Associate General Counsel (CRP) & Head of Compliance who oversees Modern Health’s Corporate Compliance Program across the organization.

In this role, you will support the Associate General Counsel & Head of Compliance in managing the company’s compliance program operations to ensure that the company achieves its compliance goals while executing its mission to improve the lives of people and their communities by offering an inclusive mental health solution that drives the best outcomes, is the most cost-effective, and is the most engaging. You will be responsible for assisting in the design, implementation, training and education, monitoring, and auditing of the company’s compliance policies and processes. You’ll work closely with almost every function at the company to help advise on a wide range of compliance matters and risk mitigation activities.

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Be a key advisor in the development, implementation, and maintenance of Modern Heath’s compliance program

• Work with the CRP team and other functions on the enhancement of core compliance program elements across the company

• Manage policy review, development, and roll out

• Manage and conduct internal investigations in collaboration with the legal team (and other functions as needed) and manage the development and implementation of corrective action plans 

• Assist in the design and conduct compliance training for company personnel as well as update and develop additional training content, as needed

• Assess and prioritize compliance risk areas and implement risk mitigation strategies

• Conduct audits of company processes to ensure compliance with company policies and procedures as well as applicable federal, state, and non-U.S. laws

• Support review of general compliance requests and develop enablement regarding common compliance inquiries 

• Support HIPAA/Privacy records requests 

• Support privacy compliance operations

• Support regulatory compliance projects and initiatives 

• Manage the team’s governance, risk, and compliance (GRC)  tools 

• Contribute to the vetting of third-party service suppliers and ensure systematic escalation and vetting of “red flags”

• Assist with the preparation of quarter-end compliance reports for executive leadership and the Board

Who You Are

• Bachelor’s Degree

• 6+ years of compliance experience 

• Excellent academic credentials with demonstrated ability to succeed 

• Experience with and/or understanding of compliance issues confronting the healthcare industry or another heavily regulated industry, including prior experience in operationalizing a compliance program

• Demonstrated knowledge and understanding of the requirements for effective compliance programs as set forth in OIG Guidance and the Federal Sentencing Guidelines

• Ability to assess and prioritize risks, allocate resources, and effectively work with the Head of Compliance on plans to mitigate such risks 

• Excellent organizational, project management, analytical, and problem-solving skills with attention to detail

• Excellent written, oral, and presentation skills

• Adept at operating in a fast-paced, dynamic work environment and managing competing priorities under demanding deadlines

• Strong commitment to ethics and exercises good judgment

• Motivated self-starter and team player as well as process and detail-oriented

• Outstanding interpersonal skills and dedication to integrity

• Compliance auditing and monitoring skills a plus 

• Certification such as CHC, CCEP,  CFE, CIPP or equivalent a plus

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 

• High Deductible Health Plan with Health Savings Account (HSA) option

• Flexible Spending Account (FSA)

• Access to coaches and therapists through Modern Health's platform

• Generous Time Off 

• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 

• Family Forming Benefit through Carrot

• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k

• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 

• New Hire Stipend to help cover work-from-home setup costs

• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more

• Monthly Cell Phone Reimbursement