Cloud Care Specialist
Who You Are
You are a knowledgeable and client-focused professional with demonstrated experience supporting cloud-based productivity platforms. Your expertise spans Microsoft 365 and Google Workspace, where you’ve successfully guided users through licensing, configuration, and ongoing support. You approach challenges with strategic insight and a commitment to delivering high-quality solutions that enhance operational efficiency. Familiarity with Azure and AWS billing further reflects your ability to navigate complex cloud environments and contribute meaningfully to client success.
About The Role
We are seeking an experienced Cloud Care Specialist to join our team. The ideal candidate will have a deep understanding of Microsoft 365 (M365) and Google Workspace environments, including licensing models, configuration, and client support. This role is responsible for providing expert guidance, proactive management, and strategic solutions to help clients maximize the value of their cloud platforms. Knowledge of Azure and AWS billing is a significant plus.
Other responsibilities include:
Expert Guidance on Cloud Platforms
Provide clients with in-depth advice on Microsoft 365 and Google Workspace licensing, configuration, and best practices to optimize productivity and control costs
Interpret and explain complex licensing and subscription models across both platforms
Support clients in selecting and implementing the right plans and add-ons to meet their organizational needs
Licensing and Subscription Assessments
Conduct comprehensive assessments of clients’ current cloud licensing and subscription positions
Utilize Myriad360’s SaaS optimization platform to perform detailed analysis, identify compliance gaps, and uncover cost-saving opportunities across Microsoft and Google environments
Recommend strategies to right-size licensing, improve utilization, and enhance overall efficiency
Strategic Cloud Solutions
Develop customized cloud management and licensing strategies aligned with clients’ operational goals and budget constraints
Assist in forecasting future licensing and subscription needs based on organizational growth and technology adoption
Ongoing Platform Support
Serve as a primary point of contact for cloud-related inquiries, troubleshooting, and escalations
Collaborate with internal teams to ensure timely issue resolution and superior client satisfaction
Support clients through migrations, renewals, and platform changes for both Microsoft 365 and Google Workspace
Stay Updated on Platform and Licensing Changes
Monitor updates, feature releases, and licensing changes from Microsoft and Google
Advise clients proactively about how updates may impact their users, costs, and compliance
Cloud Billing and Cost Management
Utilize understanding of Azure and AWS billing to provide integrated cloud cost management advice
Help clients navigate cross-platform licensing and billing complexities in hybrid environments
Client Relationship Management
Build and maintain strong client relationships, serving as a trusted advisor for cloud productivity platforms
Partner with sales and technical teams to ensure alignment of cloud solutions with client business goals
Reporting and Documentation
Prepare detailed reports on licensing positions, subscription usage, and optimization recommendations
Maintain accurate documentation for all client interactions, cloud platform configurations, and agreements
Complete ongoing security awareness training and comply with company policies to the requirements section
Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
Other duties as assigned
Desired skills and experience:
Proven experience as a Cloud Specialist, Licensing Consultant, or in a similar client-facing cloud services role
In-depth knowledge of Microsoft 365 and Google Workspace licensing and administration
Familiarity with Azure and AWS billing practices is highly desirable
Strong analytical and problem-solving skills with the ability to interpret complex cloud licensing and billing data
Experience using SaaS management or optimization tools is preferred
Excellent communication and presentation abilities
Ability to work independently while managing multiple client engagements
Relevant certifications (e.g., Microsoft Certified: Azure Fundamentals, Google Workspace Administrator) are a plus
Must be based in the United States.
A Little About Us
Our mission is to challenge and enable our employees to achieve great things.
We live and breathe our core values:
We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.
We are consistently listed among Inc & Crain's 'Best Places to Work' and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.
Some of Our Benefits
Unlimited Paid Time Off (PTO)
Incentive compensation plans for all employees
Company-funded 401k contributions
Zero-cost employer-covered health insurance
Annual BYOD (Bring Your Own Device) reimbursement up to $500
Paid Parental Leave
Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $180,000- $200,000 OTE, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.
Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Cloud Care Specialist
Who You Are
You are a knowledgeable and client-focused professional with demonstrated experience supporting cloud-based productivity platforms. Your expertise spans Microsoft 365 and Google Workspace, where you’ve successfully guided users through licensing, configuration, and ongoing support. You approach challenges with strategic insight and a commitment to delivering high-quality solutions that enhance operational efficiency. Familiarity with Azure and AWS billing further reflects your ability to navigate complex cloud environments and contribute meaningfully to client success.
About The Role
We are seeking an experienced Cloud Care Specialist to join our team. The ideal candidate will have a deep understanding of Microsoft 365 (M365) and Google Workspace environments, including licensing models, configuration, and client support. This role is responsible for providing expert guidance, proactive management, and strategic solutions to help clients maximize the value of their cloud platforms. Knowledge of Azure and AWS billing is a significant plus.
Other responsibilities include:
Expert Guidance on Cloud Platforms
Provide clients with in-depth advice on Microsoft 365 and Google Workspace licensing, configuration, and best practices to optimize productivity and control costs
Interpret and explain complex licensing and subscription models across both platforms
Support clients in selecting and implementing the right plans and add-ons to meet their organizational needs
Licensing and Subscription Assessments
Conduct comprehensive assessments of clients’ current cloud licensing and subscription positions
Utilize Myriad360’s SaaS optimization platform to perform detailed analysis, identify compliance gaps, and uncover cost-saving opportunities across Microsoft and Google environments
Recommend strategies to right-size licensing, improve utilization, and enhance overall efficiency
Strategic Cloud Solutions
Develop customized cloud management and licensing strategies aligned with clients’ operational goals and budget constraints
Assist in forecasting future licensing and subscription needs based on organizational growth and technology adoption
Ongoing Platform Support
Serve as a primary point of contact for cloud-related inquiries, troubleshooting, and escalations
Collaborate with internal teams to ensure timely issue resolution and superior client satisfaction
Support clients through migrations, renewals, and platform changes for both Microsoft 365 and Google Workspace
Stay Updated on Platform and Licensing Changes
Monitor updates, feature releases, and licensing changes from Microsoft and Google
Advise clients proactively about how updates may impact their users, costs, and compliance
Cloud Billing and Cost Management
Utilize understanding of Azure and AWS billing to provide integrated cloud cost management advice
Help clients navigate cross-platform licensing and billing complexities in hybrid environments
Client Relationship Management
Build and maintain strong client relationships, serving as a trusted advisor for cloud productivity platforms
Partner with sales and technical teams to ensure alignment of cloud solutions with client business goals
Reporting and Documentation
Prepare detailed reports on licensing positions, subscription usage, and optimization recommendations
Maintain accurate documentation for all client interactions, cloud platform configurations, and agreements
Complete ongoing security awareness training and comply with company policies to the requirements section
Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
Other duties as assigned
Desired skills and experience:
Proven experience as a Cloud Specialist, Licensing Consultant, or in a similar client-facing cloud services role
In-depth knowledge of Microsoft 365 and Google Workspace licensing and administration
Familiarity with Azure and AWS billing practices is highly desirable
Strong analytical and problem-solving skills with the ability to interpret complex cloud licensing and billing data
Experience using SaaS management or optimization tools is preferred
Excellent communication and presentation abilities
Ability to work independently while managing multiple client engagements
Relevant certifications (e.g., Microsoft Certified: Azure Fundamentals, Google Workspace Administrator) are a plus
Must be based in the United States.
A Little About Us
Our mission is to challenge and enable our employees to achieve great things.
We live and breathe our core values:
We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.
We are consistently listed among Inc & Crain's 'Best Places to Work' and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.
Some of Our Benefits
Unlimited Paid Time Off (PTO)
Incentive compensation plans for all employees
Company-funded 401k contributions
Zero-cost employer-covered health insurance
Annual BYOD (Bring Your Own Device) reimbursement up to $500
Paid Parental Leave
Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $180,000- $200,000 OTE, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.
Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.