Clinical Educator (Bilingual English/Spanish)

Company Description

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Job Description

Purpose: The Clinical Educator is an integral part of Lingraphica’s Education and Customer Success team. This role acts as the face of the company by providing education and training opportunities to clinical audiences to educate on AAC and Lingraphica’s products and services, with the goal of increasing confidence and adoption of Lingraphica’s products. The Clinical Educator will conduct educational demos, clinical conversations, and webinars to a clinical audience. The clinical education team will work closely with Clinical Programs and Education as well as with Sales, Product and Marketing to provide seamless engagement, education and training to clinicians to keep them up to date on products and services, while also delivering awareness-level education before clinicians enter the sales pipeline.  

Essential Duties & Responsibilities:  

• Conducts daily educational demos, clinical conversations, device service checks, webinars, and other education/training opportunities for clinical audiences with the goal of increasing knowledge, comfort and adoption of Lingraphica’s products and services 

• Conducts educational webinars and in-services for university programs 

• Consults with external clinicians on potential device trial candidates and guides them toward initiating a trial when appropriate 

• Stays current on all Lingraphica product and service updates 

• Maintains a strong awareness of AAC trends, research, and technology in the field 

• Suggests new content ideas and communicates customer feedback to relevant product and marketing teams 

• Learns and teaches a variety of educational courses containing clinical information relevant to AAC, aphasia, and/or other communication diagnoses and clinical challenges 

• Develops and nurtures relationships with prospective SLPs 

• Proactively helps identify and connect with SLPs interested in AAC continuing education 

• Helps develop education opportunities within new clinical settings (i.e., VAs, Home Health agencies, and Universities)  

• Coordinates with the team to ensure visibility and availability across various schedules and calendars   

• Reports weekly, monthly, and quarterly key performance metrics  

• Documents all customer interactions within the customer relationship management tool  

• Collaborates with the CEU team to create and deliver courses and supporting content 

• Adheres to the standards of the American Speech-Language-Hearing Association (ASHA) for providing Continuing Education courses 

• Conducts Spanish speaking post sale client training, as needed 

• Performs other duties as assigned   

Qualifications

Knowledge, Skills & Abilities   

• Bilingual proficiency in English and Spanish 

• Exhibits excellent presentation skills, in-person and using online technology  

• Ability to learn content and educate adult learners 

• Excellent customer service skills and professionalism   

• Highly organized   

• Exhibits strong critical thinking and problem-solving skills through both verbal and written communications   

• Ability to take on new challenges and work outside of one’s comfort zone   

• Ability to maintain proper, courteous, and helpful telephone and online meeting etiquette   

• Knowledge of AAC 

• Proficient in Office 365, Outlook, Slack, HubSpot CRM preferred, Zoom or other online meeting platform     

Education & Experience  

• Master’s Degree in Speech Language Pathology, required 

• Minimum of 3 years’ experience as a licensed Speech-Language Pathologist  

• Experience working with Lingraphica products and/or conducting device trials, preferred 

Additional Information

Work Environment & Physical Demands  

The Clinical Educator primarily works remotely and is expected to maintain a safe, productive work environment with secure internet access. 

The ability to operate a computer with or without a reasonable accommodation is required. 

Working Hours/Schedule: 

Ability to consistently work Pacific Standard Time (PST) business hours (i.e. 8:00 a.m. – 4:00 p.m. PST or 9:00 a.m. – 5:00 p.m. PST) 

Travel  

Travel to Princeton, NJ office or other U.S. locations required on occasion, up to 2x / year for team off-sites and Annual Company Meeting. May require occasional travel (2-4x / year) within the U.S. for conference attendance and/or in-services. 

Accommodations  

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Lingraphica and Pay Transparency  

At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $75,000 to $80,000 per year. We also provide a $3,000 bilingual differential. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process. 

• Paid Time Off (sick, personal, and vacation) 

• Paid Company Holidays 

• 401(k) Retirement Plan and Contribution 

• Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options 

• Employer Paid Life Insurance  

• Voluntary benefits such as Short and Long Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance 

• Stipends for health and wellness, home office setup and professional development  

• Paid Family Leave 

• Annual bonus program 

• Annual merit increases 

• Year-Round Flex Friday’s 

• Discounts on travel, entertainment, home/pet/car insurance 

To learn more about Lingraphica, visit: www.lingraphica.com! To learn more about our benefits offerings, click here!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.