Client Success Manager
From day one at Unobravo, we’ve been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it.Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,000 qualified therapists and more than 7 million therapy sessions delivered, we’re proud to have made a meaningful difference in countless lives.
This is an opportunity to drive the growth of our corporate mental health solutions and scale Unobravo’s impact in the world of work.We’re seeking someone bold, commercially sharp, and impact-driven, ready to fuel our international expansion through strong partnerships with companies.
The Essentials
Seniority: Mid-senior level
Languages: Italian, English
Preferred Location: Milan
What You’ll Do
To take our company to the next level, we are looking for a Client Success Manager to join our B2B Team. You will report to the Client Success Lead and will own the success, retention and growth of a portfolio of corporate clients.
Your responsibilities will include:
Owning and nurturing relationships with key stakeholders, driving strong account governance and long-term partnerships.
Designing and executing adoption and engagement strategies to increase program awareness, usage and value.
Tracking performance and success metrics (activation, usage, retention, satisfaction) and turning insights into scalable, data-driven actions.
Identifying and developing renewal and upsell opportunities in close collaboration with Sales and cross-functional teams.
Ensuring operational alignment and proactive issue resolution to deliver a consistently high-quality experience and exceptional stakeholder satisfaction.
✅ Must-have skills
4+ years of experience in Client Success, Account Management, or related roles (B2B experience preferred; HR Tech or Welfare is a strong plus).
Proven ability to operate within structured Client Success frameworks, including QBRs, account health scoring and scalable playbooks.
Strong analytical mindset, with confidence interpreting dashboards, trends, and insights to inform strategic decisions.
Excellent communication and presentation skills, with the ability to engage and influence senior stakeholders.
Hands-on experience with CRM tools (HubSpot knowledge is a plus).
Genuine passion for mental health and well-being, and a strong motivation to contribute to a mission-driven organization.
Fluent in Italian and English.
✨ Not everyone checks every box, and that’s okay. If this role inspires you and you’re passionate about making an impact in our mission, we’d love to hear from you.
🎁 What we offer
🧳 Flexibility That Works for You
Work from anywhere within your country of hire, as long as it’s a safe location with a suitable workspace.After an in-person onboarding week at our HQ in Milan (travel’s on us), you’re free to choose the place that inspires your best work!
🏠 Desk Here, Desk There
Home or hub? You choose! We’ll support you with a home workstation budget and up to two coworking sessions per month.
🌱 Scaling with Purpose
Join a company in constant evolution, growing fast while staying true to its mission.
💆 Everyone Needs Unobravo
Your mental health comes first. Enjoy exclusive discounts on psychotherapy sessions with our professionals.
🎉 Moments That Matter
Company retreats, team-building experiences, nationwide aperitivo parties, and more.. because milestones are better celebrated together.
🗣️ Free Online Language Training
Free access to our language platform to grow both personally and professionally.
🎂 Birthday Off
Enjoy a day off during the month of your birthday.
🧘♀️ World Mental Health Day, Our Way
An additional day off to rest, reflect, and recharge.
👶 Inclusive Parental Leave
Extra days off for all parents, biological, adoptive, foster, same-sex, because every family deserves time together.
🌈 To Fit in Our Culture
At Unobravo, what truly connects us isn’t just what we do, it’s how we do it.If you’re curious to discover the values and behaviors that guide us every day, take a look at our Culture Page and see what being part of Unobravo really means.
💫 Come as you are
At Unobravo, everyone is welcome. We value individuality and believe that diverse perspectives make us stronger.
We’re proud to be an equal-opportunity employer and to provide reasonable accommodations to ensure a fair and accessible hiring process for all.
If you require any support or adjustments during the application or interview process, please let us know, we’ll do our best to make sure you have a positive experience.
🗓️ Selection Process
Every application is carefully reviewed by our Talent team. If your profile matches the role, we’ll reach out for an introductory call.The process may include a case study and meetings with your future manager and key stakeholders, so you can truly understand what it’s like to work with us.You’ll always have a dedicated Talent point of contact to guide you through every step.
About the job
Apply for this position
Client Success Manager
From day one at Unobravo, we’ve been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it.Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,000 qualified therapists and more than 7 million therapy sessions delivered, we’re proud to have made a meaningful difference in countless lives.
This is an opportunity to drive the growth of our corporate mental health solutions and scale Unobravo’s impact in the world of work.We’re seeking someone bold, commercially sharp, and impact-driven, ready to fuel our international expansion through strong partnerships with companies.
The Essentials
Seniority: Mid-senior level
Languages: Italian, English
Preferred Location: Milan
What You’ll Do
To take our company to the next level, we are looking for a Client Success Manager to join our B2B Team. You will report to the Client Success Lead and will own the success, retention and growth of a portfolio of corporate clients.
Your responsibilities will include:
Owning and nurturing relationships with key stakeholders, driving strong account governance and long-term partnerships.
Designing and executing adoption and engagement strategies to increase program awareness, usage and value.
Tracking performance and success metrics (activation, usage, retention, satisfaction) and turning insights into scalable, data-driven actions.
Identifying and developing renewal and upsell opportunities in close collaboration with Sales and cross-functional teams.
Ensuring operational alignment and proactive issue resolution to deliver a consistently high-quality experience and exceptional stakeholder satisfaction.
✅ Must-have skills
4+ years of experience in Client Success, Account Management, or related roles (B2B experience preferred; HR Tech or Welfare is a strong plus).
Proven ability to operate within structured Client Success frameworks, including QBRs, account health scoring and scalable playbooks.
Strong analytical mindset, with confidence interpreting dashboards, trends, and insights to inform strategic decisions.
Excellent communication and presentation skills, with the ability to engage and influence senior stakeholders.
Hands-on experience with CRM tools (HubSpot knowledge is a plus).
Genuine passion for mental health and well-being, and a strong motivation to contribute to a mission-driven organization.
Fluent in Italian and English.
✨ Not everyone checks every box, and that’s okay. If this role inspires you and you’re passionate about making an impact in our mission, we’d love to hear from you.
🎁 What we offer
🧳 Flexibility That Works for You
Work from anywhere within your country of hire, as long as it’s a safe location with a suitable workspace.After an in-person onboarding week at our HQ in Milan (travel’s on us), you’re free to choose the place that inspires your best work!
🏠 Desk Here, Desk There
Home or hub? You choose! We’ll support you with a home workstation budget and up to two coworking sessions per month.
🌱 Scaling with Purpose
Join a company in constant evolution, growing fast while staying true to its mission.
💆 Everyone Needs Unobravo
Your mental health comes first. Enjoy exclusive discounts on psychotherapy sessions with our professionals.
🎉 Moments That Matter
Company retreats, team-building experiences, nationwide aperitivo parties, and more.. because milestones are better celebrated together.
🗣️ Free Online Language Training
Free access to our language platform to grow both personally and professionally.
🎂 Birthday Off
Enjoy a day off during the month of your birthday.
🧘♀️ World Mental Health Day, Our Way
An additional day off to rest, reflect, and recharge.
👶 Inclusive Parental Leave
Extra days off for all parents, biological, adoptive, foster, same-sex, because every family deserves time together.
🌈 To Fit in Our Culture
At Unobravo, what truly connects us isn’t just what we do, it’s how we do it.If you’re curious to discover the values and behaviors that guide us every day, take a look at our Culture Page and see what being part of Unobravo really means.
💫 Come as you are
At Unobravo, everyone is welcome. We value individuality and believe that diverse perspectives make us stronger.
We’re proud to be an equal-opportunity employer and to provide reasonable accommodations to ensure a fair and accessible hiring process for all.
If you require any support or adjustments during the application or interview process, please let us know, we’ll do our best to make sure you have a positive experience.
🗓️ Selection Process
Every application is carefully reviewed by our Talent team. If your profile matches the role, we’ll reach out for an introductory call.The process may include a case study and meetings with your future manager and key stakeholders, so you can truly understand what it’s like to work with us.You’ll always have a dedicated Talent point of contact to guide you through every step.