Client Success Manager

Position Summary

A Client Success Manager III has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company; 5+ years).

Essential Tasks

• Maintain positive client relationships to maximize product/service satisfaction

• Act as liaison between organization and clients

• Leverage data captured in other areas of Jenzabar to personalize and address your client’s needs and ROI

• Client Service training for continuous improvement

• Advocate for client to ensure client satisfaction while representing and promoting Jenzabar products and services.

• Ability to present/communicate software enhancements/benefits for a product overview, high level

• Identify, communicate, and sell features and benefits of Jenzabar maintenance program to clients

• Visit and/or conduct annual reviews with each client

• Identify, develop, and maintain strategic relationships with senior level contacts

• Optimize existing processes within the company and actively enhance all Client Success initiatives

• Maintain account plans and track overall client satisfaction status

• Integral part of strategizing on accounts with Account Executive & Sales Manager to establish further sales

• Has a deep understand of our industry and leveraging that knowledge to target executive contacts

• Represent Jenzabar at related Regional conferences within your territory

• Provide direction for new client contacts for on boarding

• Deeper level of understanding our 3rd party relationships and opportunities; understanding positioning

• Capable to present at Jenzabar User Groups meetings on company resources (MyJenzabar)

• Identify and cultivate client references

• Good written and oral communication

• Travel as necessary to visit clients; estimate 20-25 trips per year

• Other tasks as assigned

Preferred Skills and Experience

• Bachelor’s Degree

• Background in Higher Education – understand industry

• Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus

• Strong communication skills and a positive attitude

The pay range for this position is $60,000-$75,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

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