Client Success Manager II
To see similar active jobs please follow this link: Remote Sales jobs
Position Summary
A Client Success Manager II has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company; 2+ years).
Essential Tasks
Maintain positive client relationships to maximize product/service satisfaction
Act as a liaison between organization and clients
Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
Client Service training for continuous improvement
Visit and/or conduct annual reviews with each client
Identify, develop, and maintain strategic relationships with senior level contacts
Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
Represent Jenzabar at related regional conferences within your territory
Deeper level of understanding of our 3rd party relationships and opportunities & positioning
Travel as necessary to visit clients; estimate 20-25 trips per year
Other tasks as assigned
Preferred Skills and Experience
Bachelor’s Degree
Background in Higher Education – understand industry
Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus
Strong communication skills and a positive attitude
The pay range for this position is $50,000 to $65,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
#LI-Remote
About the job
Client Success Manager II
To see similar active jobs please follow this link: Remote Sales jobs
Position Summary
A Client Success Manager II has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company; 2+ years).
Essential Tasks
Maintain positive client relationships to maximize product/service satisfaction
Act as a liaison between organization and clients
Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
Client Service training for continuous improvement
Visit and/or conduct annual reviews with each client
Identify, develop, and maintain strategic relationships with senior level contacts
Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
Represent Jenzabar at related regional conferences within your territory
Deeper level of understanding of our 3rd party relationships and opportunities & positioning
Travel as necessary to visit clients; estimate 20-25 trips per year
Other tasks as assigned
Preferred Skills and Experience
Bachelor’s Degree
Background in Higher Education – understand industry
Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus
Strong communication skills and a positive attitude
The pay range for this position is $50,000 to $65,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
#LI-Remote