Client Success Associate
To see similar active jobs please follow this link: Remote Development jobs
Client Success Associates (CSA) are members of Degreed’s Client Success team responsible for furthering platform adoption and nurturing client relationships after implementation and roll out. The CSA will be the face of Degreed to manage key projects and programs for designated clients. This individual will be required to have strong Degreed product knowledge and be able to evaluate, advise and educate clients on best practices and product enhancements. The CSA will also coordinate engagement and communication efforts alongside the client to ensure successful program delivery.This position, which can be based in a Degreed office or remote anywhere in the U.S., reports to the Director, Global Client Success and will be a key member of our Client Success team delivering a world-class experience to some of the leading, well-known companies in the world. All team members are expected to operate at the highest levels of professionalism with key stakeholders, senior leaders and executives of our clients, partners and cross-functional team members. The top performance measures of this role is constant improvement of client experience and increased client advocacy to help ensure client renewal.
Day in the Life
80% - Direct Client Management
Develop and manage comprehensive project plans; scheduling, resource planning, & coordination, communication planning, etc.
Responsible for driving targeted milestones to meet agreed timelines
Measure project performance using appropriate systems, tools and techniques
Assist with client projects where deeper solutioning is required
Host strategic consulting with clients related to Client Success activities, including: product education, data review, use cases, help with launches, reengagement, value realization plans and communication planning
Manage inbound requests from clients related to the product and consulting in best practices
20% - Operational Plan and Efficiency
Work on cross-functional projects (creating assets, improving operations) to help optimize processes in collaboration with the Director, Global Client Success
Work with stakeholders across the business (Product, KADs, Engineering) to advocate for scalable client needs, provide context to challenges, and partner on potential solutions
Collaborate with Director, Global Client Success in developing process flow, documentation, templates, digital client facing assets, process optimization and tools
Who You Are
2-5 years experience managing and coordinating multiple projects/initiatives and client relationships concurrently, with the ability to prioritize in the face of competing demands
Solid organizational skills including attention to detail
Proven relationship management skills with a customer service mindset
Excellent client-facing and internal written and verbal communication skills
Experience with Gainsight, ZenDesk, Google Suite, Microsoft Excel and PowerPoint or similar tools
Knowledge of Learning & Development softwares and/or a background in L&D or Talent Management
What Sets You Apart
SaaS implementation or support experience a plus
Compensation and Benefits at Degreed
Degreed is passionate about pay transparency and we are committed to fair and equitable compensation practices. The pay range for this role is $66,150 - $80,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
We believe your best work happens when you have a complete life balance, and Degreed gives you the support and flexibility to make that happen. Degreed is committed to delivering a comprehensive benefits program that provides the support you need. At the time of this posting, this role is eligible to participate in the following benefits and wellness programs:
Comprehensive health insurance for you and your family (both PPO and HDHP plans available)
Dental and vision plans for you and your family
Employer-paid life insurance, AD&D, short-term disability, and long-term disability
Company equity
401(k) Retirement Savings Plan with up to 4% match
Company funded HSA and dependent care FSA (pending eligibility)
Generous Parental Leave
Unlimited Paid Time Off and 5 sick days per year
Education benefit: Up to $1,200 per year for anything you want to learn (and we mean anything!)
One-time Home Office Stipend to make your workspace more comfortable
Monthly internet and phone stipend
Monthly wellness stipend through Forma
Wellness programs focused on your financial, physical, and mental wellbeing
*Degreed reserves the right to modify these benefits at any time, for any reason in accordance with applicable law. Please note the offerings vary based on location.
#LI-Remote
100% remote
About the job
Client Success Associate
To see similar active jobs please follow this link: Remote Development jobs
Client Success Associates (CSA) are members of Degreed’s Client Success team responsible for furthering platform adoption and nurturing client relationships after implementation and roll out. The CSA will be the face of Degreed to manage key projects and programs for designated clients. This individual will be required to have strong Degreed product knowledge and be able to evaluate, advise and educate clients on best practices and product enhancements. The CSA will also coordinate engagement and communication efforts alongside the client to ensure successful program delivery.This position, which can be based in a Degreed office or remote anywhere in the U.S., reports to the Director, Global Client Success and will be a key member of our Client Success team delivering a world-class experience to some of the leading, well-known companies in the world. All team members are expected to operate at the highest levels of professionalism with key stakeholders, senior leaders and executives of our clients, partners and cross-functional team members. The top performance measures of this role is constant improvement of client experience and increased client advocacy to help ensure client renewal.
Day in the Life
80% - Direct Client Management
Develop and manage comprehensive project plans; scheduling, resource planning, & coordination, communication planning, etc.
Responsible for driving targeted milestones to meet agreed timelines
Measure project performance using appropriate systems, tools and techniques
Assist with client projects where deeper solutioning is required
Host strategic consulting with clients related to Client Success activities, including: product education, data review, use cases, help with launches, reengagement, value realization plans and communication planning
Manage inbound requests from clients related to the product and consulting in best practices
20% - Operational Plan and Efficiency
Work on cross-functional projects (creating assets, improving operations) to help optimize processes in collaboration with the Director, Global Client Success
Work with stakeholders across the business (Product, KADs, Engineering) to advocate for scalable client needs, provide context to challenges, and partner on potential solutions
Collaborate with Director, Global Client Success in developing process flow, documentation, templates, digital client facing assets, process optimization and tools
Who You Are
2-5 years experience managing and coordinating multiple projects/initiatives and client relationships concurrently, with the ability to prioritize in the face of competing demands
Solid organizational skills including attention to detail
Proven relationship management skills with a customer service mindset
Excellent client-facing and internal written and verbal communication skills
Experience with Gainsight, ZenDesk, Google Suite, Microsoft Excel and PowerPoint or similar tools
Knowledge of Learning & Development softwares and/or a background in L&D or Talent Management
What Sets You Apart
SaaS implementation or support experience a plus
Compensation and Benefits at Degreed
Degreed is passionate about pay transparency and we are committed to fair and equitable compensation practices. The pay range for this role is $66,150 - $80,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
We believe your best work happens when you have a complete life balance, and Degreed gives you the support and flexibility to make that happen. Degreed is committed to delivering a comprehensive benefits program that provides the support you need. At the time of this posting, this role is eligible to participate in the following benefits and wellness programs:
Comprehensive health insurance for you and your family (both PPO and HDHP plans available)
Dental and vision plans for you and your family
Employer-paid life insurance, AD&D, short-term disability, and long-term disability
Company equity
401(k) Retirement Savings Plan with up to 4% match
Company funded HSA and dependent care FSA (pending eligibility)
Generous Parental Leave
Unlimited Paid Time Off and 5 sick days per year
Education benefit: Up to $1,200 per year for anything you want to learn (and we mean anything!)
One-time Home Office Stipend to make your workspace more comfortable
Monthly internet and phone stipend
Monthly wellness stipend through Forma
Wellness programs focused on your financial, physical, and mental wellbeing
*Degreed reserves the right to modify these benefits at any time, for any reason in accordance with applicable law. Please note the offerings vary based on location.
#LI-Remote
100% remote