Join Blossom!

We are a U.S.-based company with over 20 years of experience dedicated to enhancing the satisfaction of credit unions and their members. We are building the next-generation technology layer for credit unions. www.blossom.net

We are a growing ecosystem of fully integrated digital banking solutions, designed by and for credit unions. We are seeking a proactive, bilingual Client Implementation & Support Specialist to join our team. If you are passionate about Client support, and being a strategic bridge between business needs and technology, this is your opportunity.

Role purpose

The Implementation Specialist gets new clients live on our software and keeps them successful afterward. You own a portfolio of assigned clients: you onboard them, configure the product, roll out new features, and follow up until they are satisfied.

This is a client-facing software role, not a hardware help desk. Success means clients go live on time, use the product well, and stay with us.

Key responsibilities

• Onboard new clients onto our software, following implementation project guidelines.
• Set up and configure the product to fit each client's needs.
• Implement new features for existing clients.
• Serve as the main contact for your assigned clients by phone and email.
• Support clients with data and system maintenance throughout their contract.
• Back up the phone and email support team for new and existing clients.
• Follow up after each implementation or fix to confirm the client is satisfied.
• Keep issue tracking and project management tools accurate and up to date.
• Work with cross-functional teams to resolve issues and deliver a consistent experience.
• Share client feedback with product management and suggest feature enhancements.
• Build and maintain deep expertise in our software and implementation processes.

Requirements

• Bachelor's degree in Systems Engineering, Computer Science, Business Administration, or a related field, or equivalent practical experience.
• Advanced English, spoken and written.
• 2–3 years in client-facing roles in software support, customer success, or software implementation.
• Hands-on experience with issue tracking and project management tools such as Jira, Trello, or Asana.
• Familiarity with software configuration, data management, or system implementation processes.

Nice to have

• Experience in SaaS companies or software onboarding.
• Experience working with financial institutions or fintech clients.

What makes you successful here

• Client service orientation: you respond promptly and respectfully, and anticipate what clients need.
• Clear communication: you explain technical topics simply to clients, technical teams, and leaders.
• Technical problem-solving: you configure the product, maintain client data, and resolve issues methodically.
• Attention to detail: your tickets and project boards are always accurate and current.
• Collaboration: you work smoothly with support, product, and implementation teams.
• Self-management: you set goals, track progress, and fix course without being asked.
• Proactive improvement: you turn recurring client issues into product suggestions.
• Accountability and integrity: you act on company values and own the quality of your work.

Perks

100% Remote Work – Work from anywhere
Growth Opportunities – Advance into more senior product roles
Multicultural Environment – Collaborate with a global and diverse team
Continuous Learning – Access to training, mentorship, and upskilling