Client Operations
Up to ZAR 600,000salary on a full time, permanent employment contract Fully remote working anywhere in South Africa! 33 Days Paid Leave and Benefits Exciting high growth product, relied on by leading global brands, particularly within sports Working with the latest hardware, techstackand tools The working hours are flexible however primarily aligning with UK working hours across weekdays.
ABOUT US
Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost.
Our endtoend platform gives companies a bestinclass Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.
We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit!
RESPONSIBILITIES
What can you expect As Storyteller continues to scale and support increasingly complex client use cases, were investing in strong client-side execution to ensure work moves quickly, clearly, and with full ownership.
Client Operations plays a key role in driving day-to-day execution for one of our most important clients: a leading sporting organisation operating at significant scale. This role sits at the intersection of client delivery, product execution, and technical problem-solving. Youll work closely with Account Managers, Product, and Engineering, but your focus is simple: ensure work moves forward and outcomes are delivered.
This is a hands-on individual contributor role. You are not managing a team; you are accountable for execution.
What youll be doing
Owning day-to-day execution for a key client relationship
Driving onboarding, configuration, feature rollouts, updates, and ongoing initiatives
Translating client needs into clear actions, priorities, and next steps
Working closely with engineering and product teams to unblock progress
Investigating delivery or technical issues to understand root causes
Managing short-notice client requests and shifting priorities
Using AI tools to accelerate investigation, documentation, analysis, and delivery workflows
Maintaining clear visibility on status, risks, and next actions
Improving internal processes, documentation, and delivery playbooks over time
Taking responsibility for outcomes, even when requirements evolve or are initially unclear
QUALIFICATIONS
What's important to us:
Experience in a hands-on role such as client operations, product operations, implementation, delivery, or technical account management
Strong sense of ownership and accountability
Comfort working with technical or complex systems, even if youre not an engineer
Comfort using AI tools to work more efficiently, or a clear willingness to adopt them quickly
Ability to operate effectively in ambiguous or fast-moving situations
Clear communicator with both technical and non-technical stakeholders
Ability to manage multiple priorities without losing momentum
Whats nice to have:
Experience working with large or complex clients
Exposure to SaaS platforms, integrations, or developer-facing products
Experience in sports, media, or content platforms
Experience using AI to improve workflows, automation, or decision-making
Startup or scale-up experience.
RECRUITMENT PROCESS
First, you will be invited for an on-demand video interview using Hirevire. After which, youll be invited to a video interview with the hiring manager. If successful, the last stage is a take home task.
And thats it!
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Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.
About the job
Apply for this position
Client Operations
Up to ZAR 600,000salary on a full time, permanent employment contract Fully remote working anywhere in South Africa! 33 Days Paid Leave and Benefits Exciting high growth product, relied on by leading global brands, particularly within sports Working with the latest hardware, techstackand tools The working hours are flexible however primarily aligning with UK working hours across weekdays.
ABOUT US
Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost.
Our endtoend platform gives companies a bestinclass Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.
We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit!
RESPONSIBILITIES
What can you expect As Storyteller continues to scale and support increasingly complex client use cases, were investing in strong client-side execution to ensure work moves quickly, clearly, and with full ownership.
Client Operations plays a key role in driving day-to-day execution for one of our most important clients: a leading sporting organisation operating at significant scale. This role sits at the intersection of client delivery, product execution, and technical problem-solving. Youll work closely with Account Managers, Product, and Engineering, but your focus is simple: ensure work moves forward and outcomes are delivered.
This is a hands-on individual contributor role. You are not managing a team; you are accountable for execution.
What youll be doing
Owning day-to-day execution for a key client relationship
Driving onboarding, configuration, feature rollouts, updates, and ongoing initiatives
Translating client needs into clear actions, priorities, and next steps
Working closely with engineering and product teams to unblock progress
Investigating delivery or technical issues to understand root causes
Managing short-notice client requests and shifting priorities
Using AI tools to accelerate investigation, documentation, analysis, and delivery workflows
Maintaining clear visibility on status, risks, and next actions
Improving internal processes, documentation, and delivery playbooks over time
Taking responsibility for outcomes, even when requirements evolve or are initially unclear
QUALIFICATIONS
What's important to us:
Experience in a hands-on role such as client operations, product operations, implementation, delivery, or technical account management
Strong sense of ownership and accountability
Comfort working with technical or complex systems, even if youre not an engineer
Comfort using AI tools to work more efficiently, or a clear willingness to adopt them quickly
Ability to operate effectively in ambiguous or fast-moving situations
Clear communicator with both technical and non-technical stakeholders
Ability to manage multiple priorities without losing momentum
Whats nice to have:
Experience working with large or complex clients
Exposure to SaaS platforms, integrations, or developer-facing products
Experience in sports, media, or content platforms
Experience using AI to improve workflows, automation, or decision-making
Startup or scale-up experience.
RECRUITMENT PROCESS
First, you will be invited for an on-demand video interview using Hirevire. After which, youll be invited to a video interview with the hiring manager. If successful, the last stage is a take home task.
And thats it!
----------------------
Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.