Client Manager
TrueAccord is seeking a Client Manager to join our growing team. This position serves a critical function for TrueAccord as you are responsible for managing the relationship with our most important clients, which include some of the world’s largest financial institutions. This team serves as a strategic business partner to our clients, facilitating not just their happiness but on-going success in working with TrueAccord. We are seeking ambitious candidates who are excited about the opportunity to help grow the team and step into leadership responsibilities.
What You'll Do:
Exceed clients needs through proactive account management, diligent communication, and proactive execution
Drive and implement scalable processes / procedures within the department
Manage the feedback loop which ensures our clients’ priorities are understood and influence the company’s decision
Identify and drive improvements related to processes such as account workflow, forecasting, controls and client performance
Drive relationship management, communications, and overall success for TrueAccord’s enterprise clients
Ensure clients grow their business with TrueAccord by focusing on optimizing strategies, building the necessary process and controls, and helping them understand the nature of digital collections as a service
Identify and foster opportunities to grow the relationship and upsell our services
Interpret data and insights from TrueAccord’s services to provide consultative guidance to clients
Create and deliver regular business reviews with clients to demonstrate the value they are receiving from working with TrueAccord
Fully understand your client’s business model, strategic objectives and policies and procedures related to the work we do for them
Provide leadership and oversight for the account placement / inventory management process
Proactively track and report on key performance metrics
Coach and mentor junior team members
Who You Are:
Bachelor’s degree or equivalent relevant experience
Experience working in a client management/customer service type role, preferably in the collections industry
Demonstrable experience engaging clients as stakeholders on business relationships.
Strong sense of accountability for job function and expectations
Demonstrates the required competency to drive internal projects (build out of documentation, implementation of tools, etc.)
Must demonstrate collaboration within the team and across the organization
Professional temperament and excellent interpersonal skills.
Ability to translate data into business insights
Awesome communication, presentation, and problem solving abilities
How You Can Stand Out:
Experience in end to end consumer lending and debt collection is strongly desired. This can include direct management of a collection function, involvement in collection analytics and reporting, risk management experience in a credit granting or collection, client/account management in a collection business, vendor management or other related experience
$100,000 - $135,000 a year
About the job
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Client Manager
TrueAccord is seeking a Client Manager to join our growing team. This position serves a critical function for TrueAccord as you are responsible for managing the relationship with our most important clients, which include some of the world’s largest financial institutions. This team serves as a strategic business partner to our clients, facilitating not just their happiness but on-going success in working with TrueAccord. We are seeking ambitious candidates who are excited about the opportunity to help grow the team and step into leadership responsibilities.
What You'll Do:
Exceed clients needs through proactive account management, diligent communication, and proactive execution
Drive and implement scalable processes / procedures within the department
Manage the feedback loop which ensures our clients’ priorities are understood and influence the company’s decision
Identify and drive improvements related to processes such as account workflow, forecasting, controls and client performance
Drive relationship management, communications, and overall success for TrueAccord’s enterprise clients
Ensure clients grow their business with TrueAccord by focusing on optimizing strategies, building the necessary process and controls, and helping them understand the nature of digital collections as a service
Identify and foster opportunities to grow the relationship and upsell our services
Interpret data and insights from TrueAccord’s services to provide consultative guidance to clients
Create and deliver regular business reviews with clients to demonstrate the value they are receiving from working with TrueAccord
Fully understand your client’s business model, strategic objectives and policies and procedures related to the work we do for them
Provide leadership and oversight for the account placement / inventory management process
Proactively track and report on key performance metrics
Coach and mentor junior team members
Who You Are:
Bachelor’s degree or equivalent relevant experience
Experience working in a client management/customer service type role, preferably in the collections industry
Demonstrable experience engaging clients as stakeholders on business relationships.
Strong sense of accountability for job function and expectations
Demonstrates the required competency to drive internal projects (build out of documentation, implementation of tools, etc.)
Must demonstrate collaboration within the team and across the organization
Professional temperament and excellent interpersonal skills.
Ability to translate data into business insights
Awesome communication, presentation, and problem solving abilities
How You Can Stand Out:
Experience in end to end consumer lending and debt collection is strongly desired. This can include direct management of a collection function, involvement in collection analytics and reporting, risk management experience in a credit granting or collection, client/account management in a collection business, vendor management or other related experience
$100,000 - $135,000 a year