Claims Team Leader - English
To see similar active jobs please follow this link: Remote Finance jobs
The Company
Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are
Bold, Authentic, Purposeful and Inspired
Our People are not
Perfect, Traditional, Complacent or Cautious
***PLEASE NOTE THAT RESUMES NOT SUBMITTED IN ENGLISH WILL NOT BE CONSIDERED. THANK YOU.***
About the role
As a Claims Team Lead on our Customer Team, you will own the well-functioning of the claims team, ensuring claims are handled efficiently while providing an excellent customer experience.
To drive success in this role, you will have strong leadership and great analytical skills. With a bachelor's degree, you will have relevant claims experience guiding, mentoring, and managing teams, ideally in fast-growing environments. As the Claims Team Lead, you will lead the team to ensure a smooth customer experience and fast resolution of claims through our owned XClaim platform. Regular collaboration with the leadership team, the Process Engineers, as well as with the Support, Content and Complaints teams, will be key in ensuring that agreed SLAs and NPS are achieved.
Key Responsibilities
Own the end-to-end resolution, of all claims with your vertical ensuring the best experience possible for our Customers
Own the day-to-day escalated claims by the team, but also by customers and partners.
Lead the training and mentoring of the team, by doing ongoing auditory for the existing resources
Create agreed objectives and a performance development plan for each team member
Lead the identification and implementation of new processes and improvements.
Build ongoing daily support to claims assessors on claim assessment and other activities
Provide input and assist the leadership team in planning and organizing the team, by analyzing QA results and preparing reports
Identify cross-operational opportunities for Claims process improvements, loss prevention programs, and internal training
Build a great team by assisting with the screening and hiring of staff
What you will bring
+2 years experience in Insurance Claims management
Strong leadership and team mentoring experience.
Fluency in English (verbal & written). Any other language will be highly regarded
Enhancing systems and processes and feedback loops
Experience fostering and developing key relationships with both external and internal stakeholders.
Produce reports and present quarterly results
A Bachelor's degree in a relevant field, A postgraduate degree, and/or a record of academic achievement is also desirable
What you will have
Ability to build, engage and develop the team
Problem-solving, advocating for customer solutions
Driven, energetic and a “good enough is not enough” mentality.
Ability to work under pressure and adapt quickly to a start-up pace environment and culture
Excellent skills for communicating and relating with both staff members and clients
Excellent attention to detail.
Have the ability to make decisions that are going to be in the best interest of the company
Must be ready and willing to step in when staffing is insufficient to keep the operations running
Why Cover Genius?
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
• Flexible Work Environment - we are outcome-focused and understand that for our people to perform at their best flexibility is critical.
• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enable us to all become philanthropists through our peer recognition and rewards system.
• Social Initiatives - pictures speak a thousand words!
Sound interesting? If you think you have the best composition of the above, send us your resume, and let's chat!
* We care about the health and safety of our people. This means that we require our employees to be fully vaccinated against COVID-19 if they are not subject to an exemption. Please let us know if you have any questions or need accommodations based on your individual circumstances.
* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
About the job
Claims Team Leader - English
To see similar active jobs please follow this link: Remote Finance jobs
The Company
Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are
Bold, Authentic, Purposeful and Inspired
Our People are not
Perfect, Traditional, Complacent or Cautious
***PLEASE NOTE THAT RESUMES NOT SUBMITTED IN ENGLISH WILL NOT BE CONSIDERED. THANK YOU.***
About the role
As a Claims Team Lead on our Customer Team, you will own the well-functioning of the claims team, ensuring claims are handled efficiently while providing an excellent customer experience.
To drive success in this role, you will have strong leadership and great analytical skills. With a bachelor's degree, you will have relevant claims experience guiding, mentoring, and managing teams, ideally in fast-growing environments. As the Claims Team Lead, you will lead the team to ensure a smooth customer experience and fast resolution of claims through our owned XClaim platform. Regular collaboration with the leadership team, the Process Engineers, as well as with the Support, Content and Complaints teams, will be key in ensuring that agreed SLAs and NPS are achieved.
Key Responsibilities
Own the end-to-end resolution, of all claims with your vertical ensuring the best experience possible for our Customers
Own the day-to-day escalated claims by the team, but also by customers and partners.
Lead the training and mentoring of the team, by doing ongoing auditory for the existing resources
Create agreed objectives and a performance development plan for each team member
Lead the identification and implementation of new processes and improvements.
Build ongoing daily support to claims assessors on claim assessment and other activities
Provide input and assist the leadership team in planning and organizing the team, by analyzing QA results and preparing reports
Identify cross-operational opportunities for Claims process improvements, loss prevention programs, and internal training
Build a great team by assisting with the screening and hiring of staff
What you will bring
+2 years experience in Insurance Claims management
Strong leadership and team mentoring experience.
Fluency in English (verbal & written). Any other language will be highly regarded
Enhancing systems and processes and feedback loops
Experience fostering and developing key relationships with both external and internal stakeholders.
Produce reports and present quarterly results
A Bachelor's degree in a relevant field, A postgraduate degree, and/or a record of academic achievement is also desirable
What you will have
Ability to build, engage and develop the team
Problem-solving, advocating for customer solutions
Driven, energetic and a “good enough is not enough” mentality.
Ability to work under pressure and adapt quickly to a start-up pace environment and culture
Excellent skills for communicating and relating with both staff members and clients
Excellent attention to detail.
Have the ability to make decisions that are going to be in the best interest of the company
Must be ready and willing to step in when staffing is insufficient to keep the operations running
Why Cover Genius?
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
• Flexible Work Environment - we are outcome-focused and understand that for our people to perform at their best flexibility is critical.
• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enable us to all become philanthropists through our peer recognition and rewards system.
• Social Initiatives - pictures speak a thousand words!
Sound interesting? If you think you have the best composition of the above, send us your resume, and let's chat!
* We care about the health and safety of our people. This means that we require our employees to be fully vaccinated against COVID-19 if they are not subject to an exemption. Please let us know if you have any questions or need accommodations based on your individual circumstances.
* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.