Summary

Clients strategy is responsible for managing our goals, by measuring them and improving our processes to achieve our mission.

What you'll do

• Challenge the status quo, suggesting and implementing changes based on “connecting the dots” on things that come up repeatedly to find solutions for them in close collaboration with the teams

• Create new processes and improve current ones

• Guide the strategy design (goals and metrics) of the Customer Success and Sales teams

• Analyze the area's current issues and work on action plans to solve them

• Request, collect, and analyze data to bring insights to the team and the strategy

• Create dashboards

• Managing tools and executing basic governance tasks

• Elaborating reports.

Minimum Qualifications

• Corporate experience

• Fluent in English

• Proficiency in Excel or Google Sheets

• Graduation degree in any area

• Basic knowledge of Project Management

• Desirable knowledge of Intermediary level in Spanish

• Desirable experience abroad or working with global teams

• Desirable knowledge of quality tools, such as PDCA, process mapping, and root cause analysis

• Desirable knowledge of these tools: Looker; Looker Studio; Jira; Hubspot; Monday; Slack; Microsoft Dynamics; Power BI

• Desirable experience with Customer Success and Sales areas.

Core Benefits

• Remote work

• Flexible hours

• Gympass

• Meal & Food vouchers

• Remote work financial support

• Life Insurance

• Medical and Odontological Assistance

• Employee child care benefit: daycare

• Vidalink partnership

• Day off (Birthday)

• Support for studying languages

• 50% off AWS and GCP certifications