Business Operations Analyst

FICO (NYSE: FICO)is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

'We are seeking a Product Operations professional to support our Product Development Lifecycle Director and lead our release management operations. In this role, you will help identify and resolve operational pain points that can impact the delivery of on-time, high-quality, value-driven releases. You will join a high-performing, collaborative team and work closely with product managers, engineers, architects, and designers to establish clear standard operating procedures and ensure consistent, efficient, and successful product releases'. - Senior Director, Product Operations

What You’ll Contribute

• Support FICO’s Product Development Lifecycle and lead end-to-end release management operations.

• Develop and maintain documented standards, processes, and clear guidance to enable Product Management, Engineering, and Delivery teams to release platform capabilities and products efficiently.

• Partner closely with Product Management, Delivery Management, and Engineering to define release priorities, plans, and timelines, and track progress to execution.

• Collaborate with leaders across FICO to create and continuously refine release standards, guidance, and best practices.

• Drive continuous improvement across product development and release management practices to support operational excellence and efficiency.

• Build, track, and communicate release plans and roadmaps that clearly showcase FICO’s product portfolio.

• Facilitate and moderate meetings with key stakeholders to gather feedback, align priorities, and ensure processes reflect diverse perspectives.

• Schedule and lead planning and release-related meetings as needed.

• Develop and maintain release calendars, reports, and dashboards to communicate what is planned, what has been released, and identify opportunities for increased efficiency.

What We’re Seeking

• Strong understanding of Agile development lifecycles and software delivery operations.

• Hands-on experience with software releases (required); experience with platform releases is a plus.

• Highly process-oriented with strong attention to detail.

• Interest or experience using AI to improve operational efficiency is desirable.

• Some experience in project or program management is preferred.

• A collaborative working style with excellent communication and stakeholder management skills.

• Strong time-management skills with the ability to meet tight deadlines and manage multiple priorities simultaneously.

• Proficiency in Jira; experience with Confluence and Aha! is a plus.

• Bachelor’s degree in a closely related field or equivalent experience.

Our Offer to You

• An inclusive, values-driven culture built around: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.

• Opportunities to make a meaningful impact and grow professionally by leveraging your strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits, and rewards programs designed to recognize and support your best work.

• A people-first work environment that promotes work/life balance, employee resource groups, and social events that foster connection and collaboration.

• The targeted base pay range for this role is: $60,000 to $94,000 with this range reflecting differences in candidate knowledge, skills and experience.

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy