Business Applications Administrator

Formstack improves people’s lives with practical solutions to their everyday work. We are looking for the next Stacker to help us accomplish this mission. 

Formstack is a remote-first company with team members who live and work across the U.S., Canada, and the globe. We offer more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and diverse team that values relationships as much as results. Come build what matters with Formstack.

As the Business Application Admin, you'll spearhead the ongoing development of our SFDC

deployment and other GTM-centric tools. Collaborating with internal teams, your focus is on

improving operational efficiency for an outstanding customer experience. Your role involves daily

configuration, support, maintenance, and enhancement of our CRM platform, covering Flow, Custom Object Creation, Security/Role Settings, Visualforce Programming, Lightning Components, 3rd Party Integration, and Production Support.

What You'll Do

-Salesforce administration and customizations, including, but not limited to: user management, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports in Lightning UI

-Design and implement Service Cloud solutions to enhance customer support processes

-Administer and provide support for CRM-integrated business applications including, but not limited to: Outreach, Chilipiper, Drift, Gong, Seismic, Zapier, and CLMs

-Work cross functionally across revenue teams and management to coordinate the evaluation, scope, and completion of new development requests

-Assist in training of new users, and grow the Salesforce.com skill set across the organization

-Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

-Complete regular internal system audits

-Improve data quality and management specifically relating to deduplication

-Stay current with the newest Salesforce releases and enhancements, always looking for opportunities to continuously optimize and improve Salesforce and related business processes for our users and systems

-Use Software Development Life Cycle (SDLC) practices effectively, ensuring organized, efficient, and high-quality Salesforce deployments and updates

Qualifications

-Bachelor's degree or equivalent work experience

-4+ years of experience as a Salesforce.com administrator

-SFDC Administrator certification required

-Very quick learner and comfortable navigating ambiguity 

-Works well under pressure, with ruthless prioritization

-Demonstrated clear-communication across differing user groups and roles (technical and non-technical)

-Experience integrating third-party systems with Salesforce

-Familiarity with Agile development practices

-Can operate with a high degree of autonomy in a remote work environment with remote teams

Nice To Have

-General knowledge of the Sales, Customer Success, Customer Support and/or Marketing environments in relation to CRM strategies

-Sales Cloud or Service Cloud certifications

-Experience with Jira and Gearset, or comparable tools for change management and SDLC

$90,000 - $120,000 a year

What Formstack Offers for Full-Time Employees in the US and Canada:

- Competitive health plans, Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.

- Monthly Health & Wellness and Technology stipends

- Half-day Fridays

- Unlimited PTO for all employees.

- 401k & Roth w/ safe harbor match (the US and Canada)

- The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job

- Company-paid conferences and extended learning opportunities

- Yearly company and team gatherings

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. Formstack is dedicated to building a diverse, inclusive, and authentic workplace. if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Formstack is an equal-opportunity employer. We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and staff. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniform service member status, disability or any other characteristic protected by law. Women, people of color, bilingual and bicultural individuals, LGBTQ+ persons, and people with disabilities are encouraged to apply.

All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only. We will store it in our applicant tracking system, Lever, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.